Coach Retail Operations Supervisor
- Seniority
- Manager
- Posted
- Apr 1, 2026
About Coach
Coach is a leading American luxury accessories and lifestyle brand and operates as part of Tapestry, Inc. Renowned for leather craftsmanship and modern American style, Coach combines heritage savoir-faire with contemporary retail experiences across global flagship stores and wholesale channels.
Coach in New York seeks an Assistant Store Manager to support operations, lead the team and drive sales in a flagship retail environment.
Role & Responsibilities
- Support the Store Manager in day-to-day store operations, including opening/closing procedures and visual merchandising standards.
- Drive sales performance by coaching the team on clienteling, conversion techniques and key product stories to achieve KPIs and store targets.
- Lead recruitment, onboarding, scheduling and ongoing development of store staff; provide regular coaching, feedback and performance evaluations.
- Oversee inventory control, stock replenishment, loss-prevention measures and compliance with company processes and audits.
- Deliver exceptional luxury client service by resolving escalated customer issues and ensuring consistent brand experience across touchpoints.
- Collaborate with regional management on promotional initiatives, omnichannel fulfilment (click-and-collect/ship-from-store) and local merchandising plans.
Qualifications
- High school diploma or equivalent required; bachelor’s degree in business, retail or related field preferred.
- Demonstrated leadership experience in retail, with a track record of coaching teams to meet sales and service objectives.
- Strong commercial acumen and understanding of retail KPIs, inventory management and loss-prevention practices.
- Flexible availability to work retail hours including evenings, weekends and peak holiday periods.
- Excellent interpersonal and communication skills with a polished client-facing demeanour appropriate for luxury retail.
Skills
Experience
Typically 3+ years of retail experience with at least 1–2 years in a supervisory or assistant management role; prior experience in luxury or premium apparel/accessories retail is highly desirable.
Education
High school diploma or equivalent required; bachelor’s degree in business, retail management or a related discipline preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach emphasizes craftsmanship, elevated client service and a contemporary approach to luxury retail. The brand fosters a collaborative, performance-oriented environment where frontline talent is developed through hands-on coaching and opportunities across retail and corporate functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Deputy Store Manager», «Assistant Retail Manager», «Client Experience Manager (Retail)», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.