Coach Retail Operations Supervisor

Location
Seniority Manager
Posted ✦ Today
Apply ⟼

Coach in New York seeks an Assistant Store Manager to support operations, lead the team and drive sales in a flagship retail environment.

Overview

Coach is a leading American luxury accessories and lifestyle brand and operates as part of Tapestry, Inc. Renowned for leather craftsmanship and modern American style, Coach combines heritage savoir-faire with contemporary retail experiences across global flagship stores and wholesale channels.

Role & Responsibilities

  • Support the Store Manager in day-to-day store operations, including opening/closing procedures and visual merchandising standards.
  • Drive sales performance by coaching the team on clienteling, conversion techniques and key product stories to achieve KPIs and store targets.
  • Lead recruitment, onboarding, scheduling and ongoing development of store staff; provide regular coaching, feedback and performance evaluations.
  • Oversee inventory control, stock replenishment, loss-prevention measures and compliance with company processes and audits.
  • Deliver exceptional luxury client service by resolving escalated customer issues and ensuring consistent brand experience across touchpoints.
  • Collaborate with regional management on promotional initiatives, omnichannel fulfilment (click-and-collect/ship-from-store) and local merchandising plans.

Qualifications

  • High school diploma or equivalent required; bachelor’s degree in business, retail or related field preferred.
  • Demonstrated leadership experience in retail, with a track record of coaching teams to meet sales and service objectives.
  • Strong commercial acumen and understanding of retail KPIs, inventory management and loss-prevention practices.
  • Flexible availability to work retail hours including evenings, weekends and peak holiday periods.
  • Excellent interpersonal and communication skills with a polished client-facing demeanour appropriate for luxury retail.

Skills

Clienteling POS systems CRM Visual merchandising Inventory management Loss prevention KPI management Team leadership and coaching Microsoft Excel Omnichannel retail operations

Experience

Typically 3+ years of retail experience with at least 1–2 years in a supervisory or assistant management role; prior experience in luxury or premium apparel/accessories retail is highly desirable.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management or a related discipline preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach emphasizes craftsmanship, elevated client service and a contemporary approach to luxury retail. The brand fosters a collaborative, performance-oriented environment where frontline talent is developed through hands-on coaching and opportunities across retail and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.