Coach Retail Operations Manager

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Location
New YorkNew YorkUSA
Seniority
Manager
Posted
Apr 1, 2026

About Coach

Coach is an American luxury house renowned for leather goods and contemporary accessories. The brand is part of Tapestry, Inc., a global house of luxury brands, and operates an international network of boutiques and flagship stores focused on craftsmanship, modern design and elevated client service.

Coach Store Manager in New York, NY — lead boutique operations, sales and team development for the luxury brand.

Role & Responsibilities

  • Lead all store operations to achieve sales, profitability and service targets, including P&L accountability and expense control.
  • Recruit, coach and develop a high-performing retail team; set objectives, conduct performance reviews and manage succession.
  • Deliver an exceptional luxury client experience through proactive clienteling, concierge service and personalized selling strategies.
  • Ensure visual merchandising, store standards and product presentation adhere to brand directives and seasonal campaigns.
  • Oversee inventory control, merchandising replenishment, stock accuracy and loss-prevention procedures.
  • Prepare and submit regular sales, payroll and operational reports; analyse store KPIs and implement corrective actions.
  • Manage staffing, scheduling and labour efficiency while maintaining compliance with company policies and local regulations.
  • Collaborate with district/regional leadership on local marketing initiatives, events and community engagement.

Qualifications

  • Proven retail management experience, preferably within luxury or premium fashion brands.
  • Track record of meeting or exceeding sales targets and managing store financials (P&L responsibility preferred).
  • Demonstrated ability to recruit, lead and develop sales teams in a customer-centric environment.
  • Strong commercial judgement with experience in visual merchandising and inventory management.
  • Availability to work retail hours, including evenings, weekends and holidays as required by store operations.

Skills

Clienteling and CRM P&L management Visual merchandising Inventory management Loss-prevention and stock control Team leadership and coaching Sales forecasting and KPI analysis POS systems Microsoft Excel Retail operations

Experience

Typically 3+ years of progressive retail supervisory or management experience, with a preference for candidates who have led teams in luxury or high-end retail environments and who have direct P&L responsibility.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.

Workplace

The successful candidate will be located in New York, New York, USA.

Culture

Coach emphasises craftsmanship, modern luxury and a human-centred retail experience. The workplace culture values creativity, team development and customer excellence, with an expectation of collaboration across store and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Store Manager», «Boutique Manager», «Flagship Store Manager», «Store Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.