Coach Retail Operations Manager
Coach Store Manager in New York, NY — lead boutique operations, sales and team development for the luxury brand.
Overview
Coach is an American luxury house renowned for leather goods and contemporary accessories. The brand is part of Tapestry, Inc., a global house of luxury brands, and operates an international network of boutiques and flagship stores focused on craftsmanship, modern design and elevated client service.
Role & Responsibilities
- Lead all store operations to achieve sales, profitability and service targets, including P&L accountability and expense control.
- Recruit, coach and develop a high-performing retail team; set objectives, conduct performance reviews and manage succession.
- Deliver an exceptional luxury client experience through proactive clienteling, concierge service and personalized selling strategies.
- Ensure visual merchandising, store standards and product presentation adhere to brand directives and seasonal campaigns.
- Oversee inventory control, merchandising replenishment, stock accuracy and loss-prevention procedures.
- Prepare and submit regular sales, payroll and operational reports; analyse store KPIs and implement corrective actions.
- Manage staffing, scheduling and labour efficiency while maintaining compliance with company policies and local regulations.
- Collaborate with district/regional leadership on local marketing initiatives, events and community engagement.
Qualifications
- Proven retail management experience, preferably within luxury or premium fashion brands.
- Track record of meeting or exceeding sales targets and managing store financials (P&L responsibility preferred).
- Demonstrated ability to recruit, lead and develop sales teams in a customer-centric environment.
- Strong commercial judgement with experience in visual merchandising and inventory management.
- Availability to work retail hours, including evenings, weekends and holidays as required by store operations.
Skills
Experience
Typically 3+ years of progressive retail supervisory or management experience, with a preference for candidates who have led teams in luxury or high-end retail environments and who have direct P&L responsibility.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Coach emphasises craftsmanship, modern luxury and a human-centred retail experience. The workplace culture values creativity, team development and customer excellence, with an expectation of collaboration across store and corporate functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.