Coach Retail Operations Coordinator
Coach — Sales Support Associate in New York, NY. Mid‑level retail operations role supporting store sales, clienteling and inventory management.
Overview
Coach is a globally recognised luxury leather‑goods and accessories house, known for craftsmanship and contemporary design. The brand is part of Tapestry, Inc., a multi‑brand fashion group, and operates a worldwide retail network spanning flagship boutiques, department store concessions and e‑commerce. As an employer, Coach emphasizes product expertise, elevated client service and omnichannel retail excellence.
Role & Responsibilities
- Provide day‑to‑day operational support to store teams, enabling sales associates to maximize client engagement and transactions.
- Execute and reconcile sales transactions, returns and exchanges; ensure POS accuracy and adherence to cash‑handling procedures.
- Manage inventory activities including stock receipts, replenishment, cycle counts and discrepancy investigations.
- Support clienteling and CRM activities: maintain client records, coordinate follow‑ups, and assist in targeted outreach campaigns.
- Prepare and distribute store performance reports and sales analyses to local management and regional HQ.
- Coordinate visual merchandising resets and product flows in collaboration with store managers and VM teams.
- Liaise with logistics, distribution and corporate teams to resolve supply chain, order fulfilment and stock allocation issues.
- Train and mentor junior staff on operational procedures, POS functions and clienteling tools when required.
Qualifications
- Proven retail or client services experience, preferably within luxury or premium fashion retail.
- Demonstrable expertise in point‑of‑sale operations, inventory control and basic financial reconciliation.
- Excellent interpersonal skills with a client‑centric demeanour and polished communication.
- Strong organisational aptitude, attention to detail and the ability to prioritise in a fast‑paced environment.
- Proficiency with CRM and reporting tools; aptitude for learning retail systems and processes quickly.
- Availability to work flexible retail hours, including evenings, weekends and peak seasonal periods.
- Legal authorization to work in the United States (if based in New York).
Skills
Experience
Typically 2–4 years of hands‑on retail operations, sales support or client services experience, preferably within luxury or premium fashion environments. Experience with CRM and POS systems and demonstrable inventory control responsibility is expected.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management or a related discipline preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Culture
Coach cultivates a creative, client‑centric workplace where design heritage and commercial rigour intersect. Teams operate in a fast‑paced retail environment that values collaboration, professional development and elevated customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.