Coach Retail Operations Associate
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- Posted
- Apr 1, 2026
About Coach
Coach is an American leather‑goods and lifestyle brand known for contemporary luxury and accessible craftsmanship. As part of Tapestry, Inc., Coach operates global retail, wholesale and digital channels and emphasizes brand storytelling, product quality and elevated customer service across its stores and corporate functions.
Coach — Sales Support Associate II in New York, NY. Deliver clienteling, POS and inventory support for a Coach retail store.
Role & Responsibilities
- Provide high‑touch client service and support the sales team in achieving store targets through proactive clienteling, appointment management and follow‑up.
- Manage point‑of‑sale transactions, returns and exchanges; maintain accurate CRM and sales records.
- Coordinate inventory activities including shipments, receiving, stock replenishment and cycle counts to ensure product availability and presentation standards.
- Prepare merchandise for display and assist with visual merchandising, window changes and store resets to uphold brand standards.
- Support administrative and operational tasks such as sales reporting, scheduling, vendor communication and ad hoc store projects.
Qualifications
- Minimum 1–2 years retail experience, preferably within luxury fashion or leather goods.
- Proven track record of delivering exceptional client service and meeting sales objectives.
- Professional presentation with strong interpersonal and written communication skills.
- Flexible availability including evenings, weekends and peak retail periods.
- Ability to lift and move merchandise and boxes as required for visual and stock duties.
Skills
Experience
1–2 years of retail or sales support experience, ideally in a luxury fashion or premium retail environment; experience with clienteling and inventory processes preferred.
Education
High school diploma or equivalent; associate degree or vocational training in retail, merchandising or business is a plus.
Workplace
The role is situated in New York, New York, USA.
Culture
Coach blends classic American craftsmanship with contemporary design and a consumer‑centric retail ethos. The workplace prioritizes elevated client service, strong visual standards and collaborative store teams, with opportunities to learn cross‑functional retail operations within a global luxury group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate II», «Sales Support Specialist», «Client Services Associate», «Clienteling Coordinator», «Sales Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.