Coach Retail Operations Assistant
Coach is hiring a Sales Support Associate II in New York, NY to support retail operations, clienteling and inventory for its luxury boutique.
Overview
Coach is an American luxury fashion house renowned for leather goods, accessories and ready-to-wear. The brand operates a global network of freestanding boutiques and wholesale partners and is part of the Tapestry family of brands. Coach is recognized for craftsmanship, modern American design and an emphasis on elevated client service.
Role & Responsibilities
- Provide day-to-day operational support to store sales teams to drive sales and achieve service KPIs.
- Deliver high-quality clienteling and after-sales service, including follow-up communications and appointment coordination.
- Process transactions, returns and exchanges accurately using the point-of-sale system and maintain cash and payment reconciliation.
- Manage inventory activities: receiving, unpacking, stockroom organization, cycle counts and shrink mitigation procedures.
- Support visual merchandising standards and floor sets to ensure the boutique reflects brand guidelines and seasonal campaigns.
- Maintain CRM records and assist with targeted client outreach and event preparation.
- Coordinate shipments and inter-store transfers, ensuring accurate documentation and timely delivery.
- Assist with ad-hoc operational projects, training of new hires and daily store opening/closing procedures.
Qualifications
- Minimum 2 years of customer-facing retail experience; experience in luxury or premium brands strongly preferred.
- Demonstrable clienteling and customer service skills with an ability to build rapport with high-net-worth clients.
- Proven accuracy in cash handling and POS transactions and familiarity with retail inventory processes.
- Excellent verbal communication and interpersonal skills; professional presentation consistent with a luxury environment.
- Flexible availability including evenings, weekends and occasional extended hours for events and launches.
Skills
Experience
At least 2 years of retail or sales-support experience, preferably within a luxury or premium fashion environment; demonstrated history of supporting store operations and client service initiatives.
Education
High school diploma or equivalent; associate degree in business, fashion, retail or related field preferred but not required.
Workplace
The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.
Culture
Coach cultivates a client-first, collaborative retail culture that emphasizes craftsmanship, contemporary design and personal development. The brand values polished presentation, attention to detail and a supportive environment where store teams are empowered to deliver exceptional service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.