Coach Retail Operations Assistant Manager

Location
Employment Full-Time
Seniority Manager
Posted ✦ Today
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Coach Assistant Store Manager in New York — lead sales, coach teams and manage store operations for Coach's retail flagship.

Overview

Coach is an American luxury fashion house known for its craftsmanship in leather goods and accessories. As part of Tapestry, Inc., the brand operates a global retail network and emphasizes contemporary design, elevated service, and a premium client experience.

Role & Responsibilities

  • Support the Store Manager in driving sales performance and achieving store KPIs through coaching, floor leadership and direct client engagement.
  • Coach, mentor and develop sales associates to sustain high standards of clienteling, product knowledge and personalized service.
  • Oversee daily store operations including opening/closing procedures, cash handling, POS activity and staffing schedules.
  • Manage inventory control processes: receiving, replenishment, stock accuracy and cycle counts to minimize shrinkage.
  • Implement visual merchandising directives and ensure the store environment consistently reflects brand presentation standards.
  • Analyze sales data and KPI reports to identify trends, opportunities and corrective actions; execute targeted selling initiatives.
  • Enforce loss-prevention protocols and ensure compliance with company policies, safety and regulatory requirements.
  • Act as Store Manager in their absence, owning escalations, client recovery and operational decision-making.

Qualifications

  • Proven supervisory experience in retail, preferably within premium or luxury fashion (minimum 2+ years in a leadership role).
  • Demonstrated track record of meeting or exceeding sales targets and driving measurable team performance.
  • Strong leadership and people development capabilities with experience conducting coaching and performance reviews.
  • Exceptional client service orientation with refined interpersonal and communication skills.
  • Flexible availability to work retail hours, including evenings, weekends and peak holiday periods.
  • Proficiency with retail operations and basic financial controls; comfort interpreting sales reports and KPIs.

Skills

Sales leadership Team coaching and development Visual merchandising Inventory control KPI analysis and sales reporting Loss prevention and cash handling Scheduling and payroll coordination Point-of-sale (POS) operations

Experience

Minimum two years supervising frontline retail teams, ideally within a premium or luxury fashion environment, with a demonstrable record of driving sales and developing talent.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management or related field preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach cultivates a client-centric, collaborative retail culture that balances high standards of craftsmanship with contemporary design. The environment rewards commercial acumen, hands-on leadership and a commitment to exceptional service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.