Coach Retail Manager

Location
Seniority Manager
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Coach is hiring a Store Manager in New York, NY to lead sales, team development and deliver exceptional luxury client experiences.

Overview

Coach is an American luxury fashion house known for its leather goods and modern-luxury accessories. As part of the Tapestry group, the brand operates a global retail network and emphasizes craftsmanship, elevated customer experiences and commercial rigor across its boutiques.

Role & Responsibilities

  • Lead daily store operations to achieve sales, margin and KPI targets while safeguarding the Coach brand experience.
  • Recruit, coach and develop a high-performing sales team; establish performance plans, deliver coaching and manage staffing schedules.
  • Drive exceptional clienteling and CRM activity, cultivating long-term relationships with high-value customers and converting footfall into sales.
  • Own merchandising, visual presentation and inventory integrity to optimize sell-through and minimize shrink.
  • Manage store P&L elements including payroll, expenses and loss prevention; implement corporate policies and local compliance requirements.
  • Plan and execute in-store events, product launches and service initiatives in coordination with regional leadership and marketing.

Qualifications

  • Proven retail management experience, ideally within luxury or premium fashion.
  • Demonstrated ability to meet or exceed sales and margin targets through coaching and operational control.
  • Strong leadership and people-development skills with experience managing and motivating frontline teams.
  • Excellent communication skills and a client-focused, service-oriented mindset.
  • Familiarity with inventory control, visual merchandising and loss-prevention best practices.

Skills

Clienteling and CRM Visual merchandising Inventory management Sales forecasting and KPI analysis Team leadership and coaching Loss prevention Microsoft Excel Point-of-sale (POS) systems

Experience

Minimum three years of progressive retail experience with at least some time in a supervisory or management role; prior experience in luxury or premium fashion preferred, with a demonstrated track record of meeting sales targets and driving team performance.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach blends heritage craftsmanship with contemporary design, fostering a workplace that values creativity, commercial discipline and personal development. As part of Tapestry, employees are encouraged to collaborate across brands while delivering elevated client experiences in-store.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.