Coach Retail Lead Supervisor
Coach in New York seeks a Lead Supervisor to drive sales, coach the retail team and uphold luxury brand standards.
Overview
Coach is an American luxury fashion house specializing in leather handbags, accessories and ready-to-wear, operating globally under the Tapestry, Inc. portfolio. The brand is known for contemporary American craftsmanship and a retail network that blends elevated product presentation with personalised client service.
Role & Responsibilities
- Lead daily store operations to achieve sales targets and KPI objectives while maintaining brand standards.
- Coach, mentor and develop sales advisors; provide real-time feedback and performance management to maximise conversion and average transaction value.
- Deliver exceptional clienteling and personalised service, building long-term relationships with high-value customers.
- Execute visual merchandising directives and maintain floor sets to ensure an elevated presentation consistent with brand guidelines.
- Manage inventory controls, conduct stock reconciliations and support loss-prevention procedures.
- Oversee cash handling, point-of-sale transactions and end-of-day reconciliations in accordance with company policies.
- Create staff schedules, facilitate store opening/closing, and ensure compliance with operational and safety procedures.
- Support recruitment, onboarding and product training initiatives to sustain team capability.
Qualifications
- Proven supervisory experience in a retail or luxury environment, with demonstrated ability to lead a sales team.
- Track record of meeting or exceeding sales targets and delivering strong customer experience metrics.
- Excellent interpersonal and communication skills with the ability to motivate and develop staff.
- Flexible availability, including weekends and holidays, to meet retail trading requirements.
- Eligibility to work in the country of employment.
Skills
Experience
Minimum 2+ years of retail experience with at least 1 year in a supervisory or lead role; luxury or premium brand experience strongly preferred.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management or related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach fosters a retail-first culture that values craftsmanship, elevated client service and commercial rigor. As part of the Tapestry group, the brand emphasizes professional development, collaborative teamwork and a fast-paced environment that rewards results and customer focus.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.