Coach Retail Lead
Coach is hiring a Lead Supervisor in New York, NY — lead retail teams, drive sales performance and deliver exceptional client service.
Overview
Coach is an American luxury leather-goods house and part of the Tapestry group, recognized for modern craftsmanship, leather expertise and a contemporary approach to heritage accessories. As a global omnichannel retailer, Coach operates boutiques and concessions worldwide and emphasizes elevated client service, product quality and commercial rigor.
Role & Responsibilities
- Lead daily store operations and sales floor activity, ensuring the team meets or exceeds sales targets and KPIs.
- Coach, mentor and develop sales associates through regular feedback, on-the-job training and performance reviews.
- Drive clienteling and retention by ensuring personalised customer service, follow-up and CRM usage.
- Execute visual merchandising standards and seasonal floor sets to maintain brand presentation and conversion.
- Manage inventory processes including stock replenishment, transfers, cycle counts and shrinkage prevention.
- Prepare staff schedules, oversee register operations, cash handling procedures and adherence to opening/closing protocols.
- Investigate and resolve customer service escalations with diplomacy, escalating complex issues to management as required.
- Support loss-prevention initiatives and compliance with company policies, local regulations and safety procedures.
Qualifications
- Proven supervisory experience in retail, preferably within luxury fashion accessories or leather goods.
- Demonstrable track record of achieving sales targets and developing high-performing sales teams.
- Excellent interpersonal and communication skills with a client-focused service orientation.
- Ability to coach and mentor staff, deliver training, and drive measurable improvements in performance.
- Flexible availability including weekends, evenings and holiday periods as required by retail trading hours.
- Legal authorization to work in the United States.
Skills
Experience
Typically requires 3+ years in retail sales with at least 1 year in a supervisory or lead capacity; luxury retail experience strongly preferred.
Education
High school diploma or equivalent required; associate or bachelor's degree in business, retail management or a related field preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Culture
Coach blends American sensibility with refined luxury, fostering a commercial, client-centric culture grounded in craftsmanship and design. The workplace values team development, polished customer experiences and cross-functional collaboration across retail and corporate functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.