Coach Retail Floor Supervisor
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach, a premier American luxury leather‑goods house and member of the Tapestry group, blends heritage craftsmanship with contemporary design. The brand operates a global retail network and emphasizes elevated client service, product knowledge and visual presentation across its boutiques.
Coach – Lead Supervisor I in New York, NY: oversee boutique sales, client experience and team performance for the luxury Coach retail store.
Role & Responsibilities
- Lead and motivate the store sales team to achieve and exceed sales targets and KPI objectives through coaching, real‑time feedback and performance management.
- Deliver an exceptional, personalised client experience via clienteling, relationship development and proactive aftercare to cultivate loyalty and high‑value clientele.
- Oversee daily store operations including opening/closing procedures, cash handling, POS transactions and bank deposits to ensure operational excellence and compliance.
- Execute and maintain visual merchandising standards, seasonal floor moves and replenishment to protect brand presentation and maximize sell‑through.
- Manage inventory activities — stock counts, receiving, transfers and shrink mitigation — in partnership with loss prevention protocols.
- Prepare staff schedules, coordinate training and development plans, and deputise for the Store Manager as required.
Qualifications
- Proven retail supervisory experience, preferably 1–3 years leading a team in a luxury or premium fashion environment.
- Demonstrable sales track record with ability to coach others to meet and exceed individual and store targets.
- Strong clienteling skills and a customer‑centric orientation with discretion in handling high‑value clients.
- Excellent interpersonal, communication and conflict‑resolution skills; comfortable giving constructive feedback.
- Availability to work a flexible retail schedule including weekends, evenings and public holidays.
Skills
Experience
Typically 1–3 years of progressive retail experience with at least some supervisory responsibility; prior experience in luxury fashion or leather goods is strongly preferred.
Education
High school diploma or equivalent; post‑secondary coursework or degree in retail, business or fashion is advantageous but not required.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach fosters a client‑first retail culture rooted in craftsmanship and modern luxury. The workplace values collaborative leadership, professional development and attention to detail, reflecting the standards of the broader Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Supervisor», «Lead Sales Supervisor», «Client Experience Lead», «Store Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.