Coach Retail Floor Manager
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About Coach
Coach is an American luxury lifestyle brand within the Tapestry group, recognised for high-quality leather goods and modern, accessible luxury. As a global retail business, Coach blends craftsmanship and contemporary design with a strong emphasis on client service, operating an international network of boutiques and flagship stores.
Coach in New York City seeks an Assistant Store Manager to support store operations, drive sales and deliver luxury client service.
Role & Responsibilities
- Support the Store Manager in achieving sales targets through daily supervision of the sales floor and coaching of the store team.
- Deliver exceptional client service and drive clienteling initiatives to cultivate repeat and VIP customers.
- Oversee daily store operations, including opening/closing procedures, visual merchandising standards, stock management, and loss-prevention measures.
- Coach, develop and motivate sales associates through on-the-job training, performance feedback and execution of brand programs.
- Analyse sales metrics and KPIs, implement corrective actions to optimise conversion, average transaction value and sell-through.
- Manage staff scheduling and ensure compliance with company policies, cash-handling procedures and safety standards.
Qualifications
- Proven supervisory experience in retail, preferably within luxury or premium brands.
- Demonstrable track record of meeting or exceeding sales targets and driving team performance.
- Strong leadership and coaching skills with the ability to develop high-performing retail teams.
- Excellent interpersonal and client-facing skills; polished presentation and service orientation.
- Flexible availability to work evenings, weekends and holiday periods as required by retail operations.
Skills
Experience
Typically requires 2–5 years of retail experience with at least some supervisory or team-lead responsibility; experience within luxury or specialty fashion brands is strongly preferred.
Education
High school diploma or equivalent required; post-secondary education in business, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a client-centric, team-oriented retail culture rooted in craftsmanship and contemporary style. The brand emphasises employee development, in-store excellence and a collaborative environment where frontline teams are empowered to deliver elevated service and commercial results.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Assistant Retail Manager», «Deputy Store Manager», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.