Coach Retail Floor Lead

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Location
USA
└New York
└New York
Employment
Full-Time
Seniority
Supervisor
Posted
Apr 1, 2026

About Coach

Coach is a global luxury accessories and lifestyle brand within the Tapestry, Inc. portfolio, recognised for its craftsmanship, contemporary design, and elevated client service. As part of a larger luxury group, the brand combines heritage leatherwork with modern retail practices across a network of freestanding stores and concessions.

Coach is hiring a Lead Supervisor in New York, NY — retail leadership role overseeing store operations, sales and client experience.

Role & Responsibilities

  • Lead daily store operations in partnership with the Store Manager, ensuring sales targets and KPIs are consistently met.
  • Coach, mentor and develop a team of sales associates to deliver exceptional clienteling and personalised service.
  • Drive visual merchandising standards and ensure the sales floor reflects brand presentation and seasonal directives.
  • Manage inventory control, stock replenishment, and loss-prevention procedures to protect store profitability.
  • Execute opening and closing procedures, cash handling and point-of-sale reconciliation with accuracy.
  • Build and sustain client relationships through proactive outreach, follow-up and clienteling activities.
  • Assist with staff scheduling, performance feedback, and recruitment as required.

Qualifications

  • Proven supervisory experience in retail, preferably within luxury, premium fashion, or accessories brands.
  • Demonstrable track record of meeting or exceeding sales targets and driving a high-performance team culture.
  • Strong customer service orientation with refined clienteling and relationship-building skills.
  • Excellent interpersonal and communication skills; ability to resolve customer issues diplomatically.
  • Availability to work a retail schedule including evenings, weekends and peak seasonal periods.

Skills

Clienteling Visual merchandising Inventory management Cash handling and POS reconciliation Team coaching and performance management Loss prevention and shrink control Sales forecasting and execution Exceptional verbal communication

Experience

Typically 2+ years of retail experience with at least 1 year in a supervisory or lead role; prior experience in luxury or premium retail is preferred.

Education

High school diploma or equivalent required; post-secondary education in business, fashion, or a related field is advantageous but not required.

Workplace

The successful candidate will be located in New York, New York, USA.

Culture

Coach blends craftsmanship and contemporary luxury with a client-first retail ethos. The workplace emphasises professional development, collaborative team dynamics and delivering elevated service consistent with a heritage fashion brand within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Supervisor», «Lead Sales Supervisor», «Store Lead», «Senior Retail Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.