Coach Retail Floor Lead

Location
Employment Full-Time
Seniority Supervisor
Posted ✦ Today
Apply ⟼

Coach is hiring a Lead Supervisor in New York, NY — retail leadership role overseeing store operations, sales and client experience.

Overview

Coach is a global luxury accessories and lifestyle brand within the Tapestry, Inc. portfolio, recognised for its craftsmanship, contemporary design, and elevated client service. As part of a larger luxury group, the brand combines heritage leatherwork with modern retail practices across a network of freestanding stores and concessions.

Role & Responsibilities

  • Lead daily store operations in partnership with the Store Manager, ensuring sales targets and KPIs are consistently met.
  • Coach, mentor and develop a team of sales associates to deliver exceptional clienteling and personalised service.
  • Drive visual merchandising standards and ensure the sales floor reflects brand presentation and seasonal directives.
  • Manage inventory control, stock replenishment, and loss-prevention procedures to protect store profitability.
  • Execute opening and closing procedures, cash handling and point-of-sale reconciliation with accuracy.
  • Build and sustain client relationships through proactive outreach, follow-up and clienteling activities.
  • Assist with staff scheduling, performance feedback, and recruitment as required.

Qualifications

  • Proven supervisory experience in retail, preferably within luxury, premium fashion, or accessories brands.
  • Demonstrable track record of meeting or exceeding sales targets and driving a high-performance team culture.
  • Strong customer service orientation with refined clienteling and relationship-building skills.
  • Excellent interpersonal and communication skills; ability to resolve customer issues diplomatically.
  • Availability to work a retail schedule including evenings, weekends and peak seasonal periods.

Skills

Clienteling Visual merchandising Inventory management Cash handling and POS reconciliation Team coaching and performance management Loss prevention and shrink control Sales forecasting and execution Exceptional verbal communication

Experience

Typically 2+ years of retail experience with at least 1 year in a supervisory or lead role; prior experience in luxury or premium retail is preferred.

Education

High school diploma or equivalent required; post-secondary education in business, fashion, or a related field is advantageous but not required.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach blends craftsmanship and contemporary luxury with a client-first retail ethos. The workplace emphasises professional development, collaborative team dynamics and delivering elevated service consistent with a heritage fashion brand within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.