Coach Retail Consultant

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Seniority Entry-Level
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Coach Sales Associate — New York City. Retail role delivering personalised client service and driving sales for Coach's leather goods.

Overview

Coach is an American luxury leather‑goods house known for refined handbags, accessories and ready‑to‑wear. The brand operates globally as part of Tapestry, a larger luxury group, and combines contemporary design with a heritage of craftsmanship. As an employer, Coach emphasizes customer experience, product knowledge and retail excellence across its boutiques and wholesale partners.

Role & Responsibilities

  • Deliver personalised, high‑impact client service through proactive outreach, clienteling and in‑store consultation to build lasting relationships and repeat business.
  • Achieve and exceed individual and store sales targets by demonstrating product benefits, upselling, and closing transactions.
  • Operate point‑of‑sale (POS) systems accurately, process payments, manage returns and maintain cash handling and reconciliation procedures.
  • Maintain elevated visual merchandising standards, ensuring product presentation, inventory levels and store aesthetics reflect brand guidelines.
  • Support stock management tasks including receiving, tagging, replenishment and cycle counts, and assist with loss‑prevention best practices.
  • Collaborate with the store team on promotional events, private client appointments and local marketing initiatives.

Qualifications

  • Proven retail sales experience, preferably within luxury or premium lifestyle brands.
  • Outstanding interpersonal and communication skills with a focus on client relationship management.
  • Comfortable working in a target‑driven environment with a measurable track record of meeting or exceeding sales KPIs.
  • Reliable numeracy for cash handling and transaction accuracy.
  • Flexibility to work retail hours including weekends, evenings and peak seasonal periods.

Skills

Clienteling and relationship management Point of Sale (POS) operations Visual merchandising Cash handling and reconciliation Product knowledge of leather goods and accessories Sales closing and upselling techniques

Experience

Typically 1–2 years of retail sales experience; prior exposure to luxury or premium brands is highly desirable. Demonstrated success in clienteling and meeting sales targets is preferred.

Education

High school diploma or equivalent; vocational training in retail or luxury brand courses is advantageous but not required.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach cultivates a service‑oriented, fashion‑forward retail culture where product expertise and client relationships are paramount. The environment rewards commercial initiative and team collaboration while maintaining high standards of visual merchandising and brand representation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.