Coach Retail Client Support Associate
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- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a globally recognised American luxury leather goods brand and part of the Tapestry group. Renowned for its craftsmanship and contemporary approach to heritage design, Coach operates an extensive global retail network and combines creative product development with integrated omnichannel retail and wholesale operations.
Coach — Sales Support Associate in New York. Provide clienteling, order management and operational support across Coach's retail network.
Role & Responsibilities
- Provide day-to-day operational and administrative support to sales teams and store partners to optimise client experience and sales performance.
- Manage order processing, returns/exchanges, and after-sales follow-up in line with company procedures and service standards.
- Maintain and update clienteling records; coordinate outreach and appointment logistics to sustain key client relationships.
- Support inventory controls and stock replenishment processes, including coordination with distribution/warehouse teams and stores.
- Produce regular sales and operational reports, monitor KPIs, and escalate trends or issues to managers.
- Assist with visual merchandising rollouts, merchandising kits, and in-store presentation support as required.
- Liaise with cross-functional teams (store operations, logistics, e-commerce, and CRM) to resolve client or operational exceptions.
Qualifications
- Proven background in retail operations, sales support, or client services within luxury or premium retail environments.
- Excellent verbal and written communication skills with a client-focused orientation.
- Strong organisational aptitude, attention to detail, and ability to prioritise competing tasks in a fast-paced environment.
- Proficiency in processing transactions and familiarity with inventory and order-management workflows.
- Discretion handling confidential client information and adherence to brand service standards.
Skills
Experience
Typically 3+ years of progressive experience supporting retail sales or client service teams, preferably within the luxury or premium retail sector. Demonstrated experience with order management, clienteling, and cross-functional coordination is expected.
Education
High school diploma or equivalent required; associate degree or bachelor's degree in business, retail management, or a related field preferred.
Workplace
The role is situated in New York, New York, USA.
Culture
Coach cultivates a collaborative, client-centric workplace where attention to craftsmanship and elevated service standards drive daily work. The brand values polished professionalism, cross-functional teamwork, and development of retail talent across stores and corporate functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate», «Sales Operations Associate», «Client Services Coordinator», «Store Operations Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.