Coach Retail Client Support Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach — Sales Support Associate in New York. Provide clienteling, order management and operational support across Coach's retail network.

Overview

Coach is a globally recognised American luxury leather goods brand and part of the Tapestry group. Renowned for its craftsmanship and contemporary approach to heritage design, Coach operates an extensive global retail network and combines creative product development with integrated omnichannel retail and wholesale operations.

Role & Responsibilities

  • Provide day-to-day operational and administrative support to sales teams and store partners to optimise client experience and sales performance.
  • Manage order processing, returns/exchanges, and after-sales follow-up in line with company procedures and service standards.
  • Maintain and update clienteling records; coordinate outreach and appointment logistics to sustain key client relationships.
  • Support inventory controls and stock replenishment processes, including coordination with distribution/warehouse teams and stores.
  • Produce regular sales and operational reports, monitor KPIs, and escalate trends or issues to managers.
  • Assist with visual merchandising rollouts, merchandising kits, and in-store presentation support as required.
  • Liaise with cross-functional teams (store operations, logistics, e-commerce, and CRM) to resolve client or operational exceptions.

Qualifications

  • Proven background in retail operations, sales support, or client services within luxury or premium retail environments.
  • Excellent verbal and written communication skills with a client-focused orientation.
  • Strong organisational aptitude, attention to detail, and ability to prioritise competing tasks in a fast-paced environment.
  • Proficiency in processing transactions and familiarity with inventory and order-management workflows.
  • Discretion handling confidential client information and adherence to brand service standards.

Skills

Salesforce Microsoft Excel Microsoft Outlook Google Workspace Clienteling Order processing Inventory management Sales and operational reporting Visual merchandising support Point-of-sale systems

Experience

Typically 3+ years of progressive experience supporting retail sales or client service teams, preferably within the luxury or premium retail sector. Demonstrated experience with order management, clienteling, and cross-functional coordination is expected.

Education

High school diploma or equivalent required; associate degree or bachelor's degree in business, retail management, or a related field preferred.

Workplace

The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.

Culture

Coach cultivates a collaborative, client-centric workplace where attention to craftsmanship and elevated service standards drive daily work. The brand values polished professionalism, cross-functional teamwork, and development of retail talent across stores and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.