Coach Retail Client Specialist
- Seniority
- Entry-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury lifestyle brand celebrated for its leather goods and contemporary accessories. As part of the Tapestry group, Coach operates a global network of boutiques and department store concessions and combines artisanal craftsmanship with a modern sensibility. The brand is known for investing in retail talent and offering pathways across merchandising, operations and client experience functions.
Coach Sales Associate in New York — deliver luxury client service and meet retail KPIs for Coach's flagship retail team.
Role & Responsibilities
- Deliver personalized, high‑touch client service that embodies Coach’s brand story and product craftsmanship.
- Achieve and exceed individual and store sales KPIs, including conversion, average transaction value and client retention.
- Develop and maintain a clienteling book using CRM tools; follow up on leads and nurture long‑term client relationships.
- Execute visual merchandising and presentation standards to ensure product is curated and replenished according to guidelines.
- Operate point‑of‑sale systems, process transactions and perform accurate cash handling and till reconciliation.
- Support inventory management activities, including receiving, tagging, stockroom organization and basic loss‑prevention procedures.
- Collaborate with store colleagues to maintain a safe, clean and welcoming retail environment and contribute to team objectives.
Qualifications
- Demonstrated excellence in client service and relationship building within a retail or customer‑facing environment.
- Proven ability to meet sales targets and to confidently close transactions and drive add‑on sales.
- Strong attention to detail in visual presentation and stock management.
- Flexible availability including evenings, weekends and peak retail periods.
- Professional demeanour appropriate for a premium luxury environment.
Skills
Experience
Typically 1–2 years of retail or customer‑facing experience is expected; prior experience with a luxury or premium fashion brand is advantageous.
Education
High school diploma or equivalent; vocational training in retail, fashion or hospitality is a plus.
Workplace
This position is based in New York, New York, USA.
Culture
Coach’s retail culture emphasizes elevated client service, teamwork and a polished presentation of product. The store environment is fast‑paced and performance oriented, with opportunities for professional development and internal mobility across Tapestry’s portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Retail Sales Associate», «Luxury Sales Consultant», «Store Sales Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.