Coach Retail Client Specialist

Location
Seniority Entry-Level
Posted ✦ Today
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Coach Sales Associate in New York — deliver luxury client service and meet retail KPIs for Coach's flagship retail team.

Overview

Coach is an American luxury lifestyle brand celebrated for its leather goods and contemporary accessories. As part of the Tapestry group, Coach operates a global network of boutiques and department store concessions and combines artisanal craftsmanship with a modern sensibility. The brand is known for investing in retail talent and offering pathways across merchandising, operations and client experience functions.

Role & Responsibilities

  • Deliver personalized, high‑touch client service that embodies Coach’s brand story and product craftsmanship.
  • Achieve and exceed individual and store sales KPIs, including conversion, average transaction value and client retention.
  • Develop and maintain a clienteling book using CRM tools; follow up on leads and nurture long‑term client relationships.
  • Execute visual merchandising and presentation standards to ensure product is curated and replenished according to guidelines.
  • Operate point‑of‑sale systems, process transactions and perform accurate cash handling and till reconciliation.
  • Support inventory management activities, including receiving, tagging, stockroom organization and basic loss‑prevention procedures.
  • Collaborate with store colleagues to maintain a safe, clean and welcoming retail environment and contribute to team objectives.

Qualifications

  • Demonstrated excellence in client service and relationship building within a retail or customer‑facing environment.
  • Proven ability to meet sales targets and to confidently close transactions and drive add‑on sales.
  • Strong attention to detail in visual presentation and stock management.
  • Flexible availability including evenings, weekends and peak retail periods.
  • Professional demeanour appropriate for a premium luxury environment.

Skills

Clienteling Visual merchandising Point of Sale (POS) operation and cash handling Upselling and cross‑selling techniques Inventory control and stock replenishment Conflict resolution and de‑escalation

Experience

Typically 1–2 years of retail or customer‑facing experience is expected; prior experience with a luxury or premium fashion brand is advantageous.

Education

High school diploma or equivalent; vocational training in retail, fashion or hospitality is a plus.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach’s retail culture emphasizes elevated client service, teamwork and a polished presentation of product. The store environment is fast‑paced and performance oriented, with opportunities for professional development and internal mobility across Tapestry’s portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.