Coach Retail Client Relations Associate

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Location
New YorkNew YorkUSA
Seniority
Junior
Posted
Apr 1, 2026

About Coach

Coach is an American luxury fashion house known for leather goods and modern accessories. The brand is part of Tapestry, Inc., a global house of contemporary luxury brands, and operates a network of flagship stores and wholesale partners worldwide. As an employer, Coach emphasizes craftsmanship, brand heritage, and elevated client service within a fast-paced retail environment.

Coach — Sales Associate II in New York: deliver luxury client service, drive store sales, and maintain brand presentation in a flagship retail setting.

Role & Responsibilities

  • Deliver exceptional, personalised client service and cultivate long-term client relationships through proactive clienteling and follow-up.
  • Consistently achieve and exceed individual and store sales targets through product knowledge and consultative selling.
  • Execute visual merchandising standards and maintain a polished, brand-compliant sales floor presentation.
  • Process transactions accurately using point-of-sale systems and maintain responsibility for cash handling procedures.
  • Support inventory management activities including stock replenishment, receiving, and cycle counts.
  • Participate in store events, promotions and VIP client initiatives to drive traffic and sales conversion.
  • Adhere to loss-prevention, brand-protection and store operational policies at all times.
  • Provide product education to clients and colleagues, staying current on seasonal collections and brand storytelling.

Qualifications

  • Proven retail sales ability with a customer-first mentality; prior luxury or premium brand experience preferred.
  • Excellent verbal communication and interpersonal skills with polished professional presentation.
  • Demonstrated ability to meet sales targets and contribute to a team-oriented retail environment.
  • Flexible availability including evenings, weekends and holiday periods.
  • Right to work in the country of employment and capability to perform physical demands of retail (standing, light lifting).
  • High school diploma or equivalent; supplementary retail or fashion training is an advantage.

Skills

Clienteling Visual merchandising Cash handling Point-of-sale (POS) operation Product knowledge (leather goods and accessories) Upselling and cross-selling techniques

Experience

Typically 1–3 years of retail sales experience, ideally within luxury, premium, or designer brands; a proven track record of meeting or exceeding sales targets and experience in client relationship management is preferred.

Education

High school diploma or equivalent

Workplace

The successful candidate will be located in New York, New York, USA.

Culture

Coach combines American heritage craftsmanship with contemporary fashion sensibilities, fostering a collaborative retail culture that prizes elevated client service and product expertise. The workplace emphasizes professional development within a dynamic, customer-focused environment and alignment with the brand's luxury service standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate II», «Client Advisor», «Retail Sales Specialist», «Luxury Sales Consultant», «Store Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.