Coach Retail Client Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach — Sales Associate in New York, NY. Luxury retail role focused on clienteling, boutique sales and product expertise.

Overview

Coach is a contemporary American luxury house renowned for its leather goods and accessories and operates as part of Tapestry, Inc. The brand maintains a global retail network of boutiques and department store concessions and positions itself at the intersection of modern design and accessible luxury. As an employer, Coach emphasizes customer-centric retail excellence, product craftsmanship, and professional development within its store teams.

Role & Responsibilities

  • Deliver exceptional, personalized customer service and build long-term client relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets through consultative selling and strategic upselling.
  • Maintain expert product knowledge across leather goods, accessories and seasonal collections to advise clients and close sales.
  • Execute visual merchandising and floor standards to uphold the boutique environment and brand presentation.
  • Operate point-of-sale (POS) systems, process transactions accurately and handle after-sales enquiries and returns per brand policy.
  • Support inventory control including receiving, replenishment, stock counts and loss-prevention measures.
  • Collaborate with the store team on daily priorities, stock flow and promotional events to maximise customer experience.
  • Represent the brand professionally in all client interactions and external community-facing activities.

Qualifications

  • Proven ability to deliver outstanding customer service in a retail environment, preferably within luxury or premium fashion.
  • Strong commercial acumen with a demonstrable track record of meeting or exceeding sales targets.
  • Excellent interpersonal and communication skills with polished presentation and grooming.
  • Flexible schedule availability including evenings, weekends and peak retail periods.
  • Right to work in the hiring country.

Skills

Clienteling and relationship management Consultative selling and upselling techniques Visual merchandising standards for luxury retail Point-of-sale (POS) operation and cash handling Inventory control and stock management Product knowledge of leather goods and accessories Team collaboration and store operations

Experience

Typically 2+ years of retail sales experience, ideally with at least some exposure to luxury or premium fashion brands and a proven record of client development and sales performance.

Education

High school diploma or equivalent; post-secondary study in retail, fashion, or a related discipline is advantageous but not required.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach fosters a client-focused, design-led retail culture that values craftsmanship, inclusivity and professional growth. As part of Tapestry, the brand combines the agility of a contemporary fashion house with the resources of a global luxury group, encouraging collaboration across retail, merchandising and marketing functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.