Coach Retail Client Advisor
Coach is hiring a Sales Associate in New York, NY — seasoned luxury retail professional to deliver exceptional client service and drive sales.
Overview
Coach is an American luxury accessories and lifestyle brand known for its leather goods and contemporary American design; the label is part of Tapestry, Inc., a global house of luxury fashion brands. As an employer, Coach emphasizes craftsmanship, product knowledge and elevated customer service across its retail network.
Role & Responsibilities
- Deliver personalized, high‑touch client service to cultivate long‑term relationships and drive repeat business.
- Achieve individual and store sales targets and KPIs through consultative selling, upselling and cross‑selling.
- Manage clienteling activities, including follow‑up communications, appointment bookings and CRM updates.
- Execute visual merchandising standards and floor sets to ensure product presentation reflects brand aesthetics.
- Operate POS systems accurately, handle transactions and maintain cash handling and reconciliation procedures.
- Support inventory management: receive, process and stock merchandise; conduct cycle counts and report discrepancies.
- Contribute to loss prevention, store operations, opening/closing duties and team collaboration during peak periods.
Qualifications
- Proven track record in retail sales, preferably within luxury or premium fashion (see experience).
- Demonstrated ability to meet and exceed sales targets and deliver measurable business results.
- Exceptional interpersonal skills and a customer‑centric approach with strong ability to build rapport.
- Polished professional presentation and adherence to brand standards.
- Flexible availability including nights, weekends and holidays; willingness to work retail schedules.
Skills
Experience
Typically 3+ years of direct retail sales experience, with at least 1–2 years in a luxury or premium fashion environment preferred; experience meeting targets and executing clienteling strategies is essential.
Education
High school diploma or equivalent required; postsecondary education in fashion, retail or business is advantageous.
Workplace
The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Culture
Coach cultivates a modern, design‑led workplace where creativity, craftsmanship and elevated customer service are prized. The brand values diversity, professional development and a collaborative retail culture that encourages ambassadors to deepen product knowledge and advance within the organization.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.