Coach Retail Cash Supervisor
- Seniority
- Lead
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house renowned for its craftsmanship in leather goods and accessories. Part of the Tapestry group, the brand emphasizes elevated client service, contemporary design, and global retail operations across flagship stores and premium wholesale partners.
Coach in New York, USA hires a Lead Cashier to manage cash operations and lead cashier staff in a luxury retail environment.
Role & Responsibilities
- Oversee daily cash operations across the store, including till management, cash drawer reconciliations, and bank deposits.
- Lead and coach cashier and floor staff to ensure exceptional client service, efficient transactions, and adherence to brand standards.
- Execute and enforce cash-handling policies, point-of-sale (POS) procedures, and loss-prevention measures to minimize shrinkage and error.
- Perform opening and closing procedures, end-of-day reporting, and timely escalation of discrepancies to store management.
- Train new hires on POS functionality, payment processing, returns and exchanges, and fraud detection protocols.
- Collaborate with store leadership on scheduling, workflow optimization, and process improvements to enhance throughput during peak periods.
- Support visual merchandising and client engagement efforts on the sales floor as required, maintaining a polished brand presentation.
Qualifications
- High school diploma or equivalent; vocational retail diploma or associate degree preferred.
- Minimum 2 years of retail cashier experience with at least 1 year in a supervisory, lead, or senior cashier role — luxury retail experience strongly preferred.
- Proven accuracy in cash handling and reconciliation, with strong numerical aptitude and attention to detail.
- Demonstrated ability to lead a small team, deliver coaching, and maintain performance standards under pressure.
- Unimpeachable integrity; able to pass background checks and adhere to strict loss-prevention protocols.
Skills
Experience
Typically requires a minimum of 2 years' retail cashier experience with at least 1 year in a lead or supervisory capacity; experience within luxury or premium retail environments is preferred.
Education
High school diploma or equivalent; post-secondary coursework in retail management or business is advantageous.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a customer-centric, design-led retail culture that values craftsmanship, presentation, and professional development. As part of the Tapestry group, employees are expected to deliver high-touch client experiences while adhering to rigorous operational and ethical standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Cashier», «Head Cashier», «Senior Cashier», «Lead Retail Cashier», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.