Coach Retail Cash Supervisor

Location
Seniority Lead
Posted ✦ Today
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Coach in New York, USA hires a Lead Cashier to manage cash operations and lead cashier staff in a luxury retail environment.

Overview

Coach is an American luxury fashion house renowned for its craftsmanship in leather goods and accessories. Part of the Tapestry group, the brand emphasizes elevated client service, contemporary design, and global retail operations across flagship stores and premium wholesale partners.

Role & Responsibilities

  • Oversee daily cash operations across the store, including till management, cash drawer reconciliations, and bank deposits.
  • Lead and coach cashier and floor staff to ensure exceptional client service, efficient transactions, and adherence to brand standards.
  • Execute and enforce cash-handling policies, point-of-sale (POS) procedures, and loss-prevention measures to minimize shrinkage and error.
  • Perform opening and closing procedures, end-of-day reporting, and timely escalation of discrepancies to store management.
  • Train new hires on POS functionality, payment processing, returns and exchanges, and fraud detection protocols.
  • Collaborate with store leadership on scheduling, workflow optimization, and process improvements to enhance throughput during peak periods.
  • Support visual merchandising and client engagement efforts on the sales floor as required, maintaining a polished brand presentation.

Qualifications

  • High school diploma or equivalent; vocational retail diploma or associate degree preferred.
  • Minimum 2 years of retail cashier experience with at least 1 year in a supervisory, lead, or senior cashier role — luxury retail experience strongly preferred.
  • Proven accuracy in cash handling and reconciliation, with strong numerical aptitude and attention to detail.
  • Demonstrated ability to lead a small team, deliver coaching, and maintain performance standards under pressure.
  • Unimpeachable integrity; able to pass background checks and adhere to strict loss-prevention protocols.

Skills

Cash handling and reconciliation Point-of-sale (POS) operation Customer service and client relations Team leadership and frontline coaching Loss prevention and fraud awareness Basic numeric literacy and end-of-day reporting

Experience

Typically requires a minimum of 2 years' retail cashier experience with at least 1 year in a lead or supervisory capacity; experience within luxury or premium retail environments is preferred.

Education

High school diploma or equivalent; post-secondary coursework in retail management or business is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach fosters a customer-centric, design-led retail culture that values craftsmanship, presentation, and professional development. As part of the Tapestry group, employees are expected to deliver high-touch client experiences while adhering to rigorous operational and ethical standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.