- Location
- 651 Kapkowski Road, Space 2024 (View map)Elizabeth, NJ 07201USA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an internationally recognised luxury accessories and lifestyle brand and is part of the Tapestry group. The brand is known for its craftsmanship in leather goods, contemporary design and global retail presence. As an employer, Coach emphasises customer-centric retail excellence, professional development within a fashion-led environment, and collaborative store teams that represent the brand's premium service standards.
Coach seeks a Sales Associate to serve as the brand's front-line ambassador in a retail environment. The successful candidate will deliver personalized, elevated shopping experiences while meeting individual and store sales targets through luxury retail service, omni-channel selling, and team collaboration. The role encompasses customer engagement, multi-channel sales techniques, operational support, and brand representation.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans to meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and execute follow-up strategies to close sales
- Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
- Maintain cleanliness, organization, and stock levels on the sales floor and in stockroom; follow retail policies, POS procedures, and asset protection protocols
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates across functional areas as required
- Foster a collaborative, trust-based team environment and encourage team performance
- Participate in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors as needed, and maintain a calm, professional demeanor
Qualifications
- Minimum 1+ years of sales experience, preferably in luxury retail
- Proficiency with POS systems and basic computer competency (iPad, laptop, Mobile POS)
- Ability to work at a fast pace in a retail environment
- Capacity to lift 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel, and navigate sales floor and stockroom
- Strong English language proficiency
- Knowledge of fashion trends and competitor offerings
Skills
Experience
Minimum 1+ years of sales experience, preferably in luxury retail or upscale fashion environments. Experience with POS systems, clienteling platforms, and omni-channel selling is valued. Familiarity with social media, live-stream shopping, and video content creation is preferred.
Education
High school diploma or equivalent preferred; a combination of relevant work experience and education will be considered.
Workplace
The successful candidate will be located in Elizabeth, New Jersey, USA, with easy access to New York.
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Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach cultivates a boutique-driven, service-oriented culture that values craftsmanship, creativity and inclusivity. Teams operate with a strong emphasis on client relationships, career development and a collaborative approach to delivering the brand’s luxury retail experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Style Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.