Coach Retail Brand Ambassador
Coach Sales Associate in New York, NY — entry-level retail role delivering luxury client service for Coach at a flagship boutique.
Overview
Coach is an internationally recognised luxury accessories and lifestyle brand and is part of the Tapestry group. The brand is known for its craftsmanship in leather goods, contemporary design and global retail presence. As an employer, Coach emphasises customer-centric retail excellence, professional development within a fashion-led environment, and collaborative store teams that represent the brand's premium service standards.
Role & Responsibilities
- Deliver personalised, elevated client service to build lasting relationships and drive repeat business.
- Achieve individual and store sales targets through proactive clienteling, upselling and cross-selling of product categories.
- Operate the point-of-sale system to process transactions, returns and exchanges accurately and securely.
- Maintain boutique presentation standards through visual merchandising, merchandising resets and daily housekeeping.
- Manage inventory activities including receiving, replenishment, stock counts and loss-prevention best practices.
- Develop and maintain thorough product knowledge of leather goods, accessories and seasonal collections.
- Support store events, private client appointments and outreach initiatives to expand the client base.
- Collaborate closely with the store team and management to communicate client feedback and ensure service consistency.
Qualifications
- Customer-focused outlook with polished interpersonal and communication skills.
- Proven reliability and flexibility to work retail hours including evenings, weekends and holidays.
- Demonstrable sales aptitude; prior achievement of sales targets or KPIs preferred.
- Attention to detail in handling cash, transactions and product presentation.
- Legal authorization to work in the United States (if applying for a U.S.-based role).
Skills
Experience
Entry-level role; typically 0–2 years of retail experience required. Prior experience in luxury or premium-brand retail is preferred but not mandatory.
Education
High school diploma or equivalent; vocational training or coursework in retail, fashion or customer service is advantageous.
Workplace
The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.
Culture
Coach cultivates a boutique-driven, service-oriented culture that values craftsmanship, creativity and inclusivity. Teams operate with a strong emphasis on client relationships, career development and a collaborative approach to delivering the brand’s luxury retail experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.