Coach Retail Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through cross-selling, upselling, and tailored product recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed individual and team KPIs
• Source new customers, maintain relationships, and follow up to close sales
• Maintain high energy on the sales floor while managing multiple customers and adapting selling techniques
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising
• Maintain clean, organized, and well-stocked sales floor and stockroom while adhering to retail policies and asset protection procedures
• Process transactions efficiently including purchases, returns, exchanges, and online pickups
• Support inventory cycles including receiving shipments, stocking shelves, and managing product movement
• Assist teammates across functional areas as required
• Foster a collaborative, trust-based team environment and encourage peer performance
• Participate in brand initiatives, training programs, and inclusion activities
• Welcome feedback, adapt behaviors, and maintain professionalism

Qualifications

• 1+ years of sales experience (luxury retail preferred)
• Proficiency with POS systems, basic computer skills (iPad/laptop, Mobile POS), and walkie-talkie operation
• Strong English language proficiency
• Ability to read price sheets and release sheets
• Ability to work flexible schedule including nights, weekends, and peak retail periods
• Physical capability to lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver sales floor and stockroom
• Social media proficiency and familiarity with live-stream shopping or video demonstrations (preferred)
• Clienteling and data acquisition experience (preferred)

Skills

Experience

1+ years of sales experience, with luxury retail background preferred. Knowledge of fashion trends and competitor activity required.

Education

No specific formal education requirement stated; a combination of education and relevant retail experience will be considered.

Workplace

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.