Coach Retail Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Coach seeks a Sales Support Associate to support retail operations at its Waipahu location. The role centers on customer engagement, point-of-sale operations, inventory management, and visual merchandising maintenance. Responsibilities include welcoming clients with professionalism, processing transactions accurately, receiving and organizing shipments, and maintaining store standards while adhering to loss prevention guidelines. The position demands flexibility to work evenings, weekends, peak seasons, and holidays.

Role & Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
• Operate POS systems accurately, maintain cash wrap organization, and handle cash and media in compliance with company policy
• Serve as a brand ambassador internally and in the local market; support social media engagement initiatives
• Suggest add-on products, promote gift cards, and capture customer information in accordance with privacy protocols
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor inventory, and execute visual merchandising updates
• Support sales floor activities, respond to customer requests confidently, and partner with team members or management as needed
• Maintain housekeeping standards throughout the store and adhere to Loss Prevention guidelines

Qualifications

• Minimum 1+ year of previous retail experience (cashier, stock, or sales positions)
• Preferred experience in a luxury retail service environment
• Current knowledge of fashion trends and competitive marketplace landscape
• Strong attention to detail and organizational skills
• Excellent communication and customer service capabilities
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally); ability to climb, bend, kneel, and maneuver sales floor and stockroom

Skills

Experience

Minimum 1+ year of previous retail experience, including cashier, stock, or sales roles. Experience in a luxury retail service environment is preferred. A combination of education and professional experience may be considered.

Education

High school diploma or equivalent preferred; a combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.