Coach Retail Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome and assist clients with warmth and professionalism; anticipate customer needs and provide personalized shopping guidance
• Operate POS systems accurately and manage cash wrap organization in compliance with company policy
• Execute visual merchandising updates and maintain accurate stock levels across sales floor and stockroom
• Receive, process, and organize shipments and transfers while reporting discrepancies and maintaining orderly stockroom conditions
• Suggest complementary products, promote gift cards, and capture customer information where permitted
• Serve as a brand ambassador internally and within the local market; support social media engagement initiatives
• Maintain housekeeping standards and adhere to loss prevention and security guidelines
• Respond confidently to customer requests and partner with team members and management as required

Qualifications

• Minimum one year of retail experience (cashier, stock, sales, or similar) preferably within a luxury retail setting
• Knowledge of cash register systems and basic computer proficiency including iPad, laptop, mobile POS, and Internet
• Strong attention to detail and organizational capabilities
• Excellent verbal and written communication skills with strong English language proficiency
• Current knowledge of fashion trends and competitive marketplace dynamics
• Ability to lift and carry 25 lbs regularly (up to 50 lbs occasionally); capacity to climb, bend, kneel, and navigate sales floor and stockroom
• Flexibility to work varied schedules including nights, weekends, peak seasons, and public holidays

Skills

Experience

Minimum one year of previous retail experience, including cashier or stock roles in a sales environment, preferably within a luxury retail setting. A combination of relevant education and experience will be considered.

Education

High school diploma or equivalent; further education may be considered in lieu of retail experience.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.