Coach Retail Associate

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Seniority Entry-Level
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Coach — Sales Associate in New York. Provide luxury client service, drive sales, and maintain boutique standards at Coach's flagship retail environment.

Overview

Coach is an American luxury fashion house renowned for leather goods and contemporary accessories. Operating globally, Coach is part of Tapestry, Inc., a multi‑brand luxury group, and is recognized for craftsmanship, heritage design, and a retail network spanning flagship boutiques and international locations.

Role & Responsibilities

  • Deliver exceptional, personalized client service through proactive clienteling and relationship development to drive repeat business and lifetime value.
  • Achieve and exceed individual and store sales targets through consultative selling and strong product knowledge of Coach collections.
  • Operate the point‑of‑sale (POS) system accurately; process transactions, returns and exchanges while maintaining cash handling and transaction integrity.
  • Maintain visual merchandising standards in accordance with brand guidelines, ensuring displays and stock presentation are immaculate and on‑brand.
  • Support inventory activities including receiving, replenishment, stock counts and loss prevention procedures to safeguard merchandise.
  • Collaborate with the store team and management to execute promotions, events and VIP appointments; contribute to a cohesive boutique atmosphere.
  • Record client interactions and sales activity in CRM systems; follow up on enquiries and nurture prospects through appropriate outreach.

Qualifications

  • Proven aptitude for client‑facing retail roles; previous experience in premium or luxury fashion retail preferred.
  • Outstanding interpersonal and communication skills, with a polished, professional presence appropriate for a luxury boutique.
  • Flexible availability including evenings, weekends and seasonal peaks; ability to work a varied retail schedule.
  • Basic numeracy and demonstrated accuracy in cash handling and transaction processing.
  • Right to work in the hiring country and commitment to uphold brand standards of conduct and presentation.

Skills

Clienteling Visual merchandising Inventory management Cash handling Point‑of‑sale (POS) systems CRM usage Product knowledge (leather goods and accessories) Upselling and cross‑selling techniques

Experience

Typically 1+ year of retail sales experience required; experience within luxury or premium accessories is strongly preferred, with a demonstrable record of meeting sales objectives.

Education

High school diploma or equivalent; vocational or tertiary qualification in retail, hospitality or fashion is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a service‑oriented, client‑centric retail culture that emphasizes craftsmanship, contemporary design and attention to detail. Employees are expected to deliver warm, personalized experiences while collaborating within a fast‑paced boutique environment under the broader Tapestry group ethos.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.