Coach Retail Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome and assist clients with warmth and professionalism; anticipate customer needs and provide personalized assistance
• Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and payment media in compliance with company policy
• Suggest complementary products, promote gift cards, and capture customer information where permitted
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness and organization
• Manage inventory levels, replenish sales floor merchandise, and execute visual merchandising updates and directives
• Support overall sales floor activities, respond to customer inquiries with confidence, and partner with team members and management as needed
• Maintain store housekeeping standards, adhere to loss prevention guidelines, and ensure compliance with company protocols
• Serve as a brand ambassador internally and within the local market; support social media engagement initiatives

Qualifications

• Minimum 1+ years of retail experience (cashier, stock, sales, or equivalent), preferably in a luxury retail service environment
• Current knowledge of fashion trends and competitive marketplace activity
• Proficiency with point-of-sale systems, cash registers, and basic computer skills including iPad, laptop, and mobile POS platforms
• Ability to utilize two-way communication devices and interpret price sheets and product release documentation
• Strong attention to detail and organizational capabilities
• Ability to multitask effectively in a fast-paced retail environment
• Excellent verbal and written communication skills with strong customer service orientation
• Ability to lift regularly up to 25 lbs (occasionally up to 50 lbs) and maneuver within sales floor and stockroom areas
• Flexibility to work variable schedules including evenings, weekends, holidays, and peak retail periods

Skills

Experience

Minimum 1+ years of retail experience in cashier operations, stock management, sales, or related retail roles, preferably within a luxury retail environment. Experience in customer-facing positions is valued; a combination of education and equivalent retail experience may be considered.

Education

High school diploma or equivalent preferred; no specific formal education requirement stated.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.