Coach Retail Associate
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–21.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 27, 2026
About Coach
Coach is a globally recognized fashion house founded in New York in 1941, celebrated for its heritage of American craftsmanship and contemporary design. Under the creative direction of Stuart Vevers, the brand creates timeless leather goods and fashion accessories distinguished by quality construction and approachable luxury. Coach operates as a cornerstone brand within Tapestry, Inc., a multinational house of luxury brands committed to innovation, inclusivity, and stretching what is possible in the global fashion marketplace.
Coach Sales Support Associate, part-time retail position in Hanover, Maryland. $15.00–$21.75/hr, luxury fashion retail experience preferred.
Role & Responsibilities
- Welcome clients with warmth and professionalism, anticipate their needs, and provide personalized service throughout their store visit
- Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and payment media in strict compliance with company policy
- Serve as a brand ambassador both internally and within the local community, actively supporting social media engagement and brand visibility
- Suggest complementary products, promote gift card offerings, and capture customer information where permitted to enhance sales and customer relationships
- Receive, process, and organize shipments and transfers; report inventory discrepancies and maintain stockroom cleanliness and organization
- Manage stock levels on the sales floor, execute replenishment tasks, and support visual merchandising updates
- Support all sales floor activities, respond confidently to customer inquiries and requests, and partner with team members and management as needed
- Maintain housekeeping standards throughout the store and adhere strictly to Loss Prevention guidelines and procedures
- Demonstrate physical capability to lift merchandise regularly (up to 25 lbs.) and occasionally (up to 50 lbs.), and navigate the sales floor and stockroom environment
Qualifications
- Minimum 1 year of previous retail experience, such as cashier, stock, or sales positions, preferably in a luxury retail environment
- Current knowledge of fashion trends and competitive marketplace dynamics
- Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and internet navigation
- Ability to operate walkie-talkies and read price sheets and product release documentation
- Strong attention to detail and organizational skills
- Ability to multitask effectively in a fast-paced, high-volume retail environment
- Excellent verbal and written communication skills with strong customer service orientation
- Capacity to work flexible schedules including nights, weekends, peak seasons, and high-traffic retail days
- Strong English language proficiency
Skills
Experience
Minimum 1 year of retail experience in roles such as cashier, stock associate, or sales representative. Experience in a luxury retail environment is strongly preferred. A combination of relevant education and practical retail experience will be considered.
Education
High school diploma or equivalent preferred; relevant retail experience may substitute for formal education requirements.
Workplace
The successful candidate will be located in Hanover, Maryland, USA, with easy access to Baltimore.
Compensation
The base compensation for this position ranges from USD 15 to USD 21.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance
Culture
Coach fosters an inclusive and courageous workplace culture rooted in the brand's New York heritage and commitment to authentic self-expression. As part of the Tapestry family, the organization champions innovation, unwavering optimism, and genuine inclusivity, encouraging employees to embrace creativity, deliver results, and build meaningful connections with colleagues and customers alike.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate», «Sales Advisor», «Customer Service Associate», «Store Associate», «Retail Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.