Coach Retail Associate

About Coach

Coach is an American luxury fashion house known for leather goods and accessible luxury, rooted in New York style. The brand is part of Tapestry, Inc., a global house of consumer fashion brands that emphasizes creativity, inclusivity and commercial innovation.

Role & Responsibilities

• Act as the front-line ambassador for Coach, delivering elevated, personalized service in line with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through styling guidance, product expertise and follow-up to drive repeat business.
• Achieve individual and store sales targets through cross-selling, upselling and executing personal sales plans.
• Leverage omni-channel tools — mobile POS, clienteling systems and social selling (including short-form video) — to capture client data and convert sales.
• Execute daily operational tasks: cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receipt and replenishment, and visual merchandising.
• Maintain an organized, well-stocked sales floor and stockroom while complying with POS procedures, asset protection and retail policies.
• Support colleagues across functional areas and contribute to a collaborative, performance-driven team environment.
• Participate in brand initiatives, training and inclusion activities; accept feedback and adapt behaviour to uphold professional standards.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven ability to operate POS systems and basic computer devices (iPad/laptop); familiarity with mobile POS and walkie-talkie use.
• Capability to work a flexible schedule, including nights, weekends, peak seasons and holidays.
• Ability to lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and manoeuvre in a retail environment.
• Strong English language proficiency.

Skills

Experience

At least 1 year of direct sales experience; prior luxury retail or branded retail experience strongly preferred. Demonstrated track record meeting sales KPIs and building client relationships.

Education

High school diploma or equivalent preferred; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance

Culture

Coach fosters a creative, inclusive workplace grounded in New York heritage and contemporary design. As part of Tapestry, the brand emphasizes diversity, collaboration and continual learning while expecting high performance and exceptional customer focus.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.