Coach Retail Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards and brand positioning
• Build lasting client relationships through personalized styling, product expertise, and fashion advice tailored to individual customer needs
• Drive sales through strategic cross-selling, upselling, and tailored product recommendations aligned to customer preferences
• Utilize mobile POS systems, clienteling tools, and social selling platforms including short-form video to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed individual and team KPIs with consistent performance tracking
• Source new customers, maintain relationships, and execute follow-up strategies to close sales and build a personal client base
• Maintain high energy on the sales floor, manage multiple customer interactions simultaneously, and adapt selling techniques to evolving business needs
• Complete daily operational tasks including cash wrap procedures, inventory processing, replenishment, and visual merchandising while maintaining service excellence
• Maintain sales floor and stockroom organization and cleanliness; follow retail policies, POS procedures, and asset protection protocols
• Process transactions efficiently and accurately including purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement according to store directives
• Assist teammates across functional areas as required to support store objectives
• Foster a collaborative, trust-based team environment; encourage peer performance and support collective goals
• Participate in brand initiatives, training programs, and diversity and inclusion activities
• Welcome constructive feedback and adapt behaviors accordingly; maintain composure and professionalism in fast-paced retail settings

Qualifications

• 1+ years of sales experience, with luxury retail background preferred
• Demonstrated knowledge of fashion trends, competitive landscape, and seasonal product categories
• Proficiency with POS systems, basic computer literacy (iPad, laptop, mobile POS), walkie-talkie communication
• Ability to read and interpret pricing sheets, release schedules, and promotional materials
• Strong English language proficiency
• Experience with live-stream shopping, video demonstrations, or short-form social content (preferred)
• Proficiency in clienteling platforms and customer data acquisition tools (preferred)
• Ability to lift and carry at least 25 lbs regularly, up to 50 lbs occasionally
• Ability to climb, bend, kneel, and navigate sales floor and stockroom environments effectively

Skills

Experience

1+ years of sales experience in retail; luxury retail background preferred. Familiarity with fashion retail operations, client consultation, and performance-driven selling environments is advantageous.

Education

High school diploma or equivalent; additional retail, fashion, or business education is beneficial but not required. Combination of relevant professional experience and self-directed learning is valued.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k) plan, paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.