Coach Retail Assistant

Location
Seniority Entry-Level
Posted ✦ Today
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Coach is hiring a Sales Support Associate I in New York, NY — entry‑level retail role supporting store sales, merchandising and inventory.

Overview

Coach is a global luxury leather goods and lifestyle brand known for refined craftsmanship and modern American design. As part of Tapestry, Inc., the brand operates within a portfolio of fashion houses and offers structured retail career paths, emphasis on client experience, and cross-brand development opportunities.

Role & Responsibilities

  • Provide attentive, high‑touch client service on the sales floor and via scheduled appointments; support sales associates in meeting individual and store KPIs.
  • Operate point‑of‑sale (POS) systems to process transactions, exchanges and returns accurately and securely.
  • Receive, unpack and process incoming merchandise; perform replenishment and transfers to maintain optimal stock levels on the sales floor.
  • Execute visual merchandising standards and assist with window and floor resets to preserve brand presentation and seasonal campaigns.
  • Conduct inventory counts and cycle counts; support loss‑prevention procedures and accurate record keeping.
  • Maintain CRM and clienteling records by logging interactions, follow‑ups and prospect information as required.
  • Prepare daily sales documentation, basic sales reports, and assist management with administrative tasks such as scheduling and shipment coordination.
  • Ensure immaculate store housekeeping, product presentation and readiness for peak trading periods, events and VIP visits.

Qualifications

  • High school diploma or equivalent; retail or customer‑service certification is a plus.
  • Professional presentation and polished interpersonal manner appropriate to a luxury retail environment.
  • Flexible availability including evenings, weekends and holidays.
  • Authorization to work in the hiring country and ability to pass standard background checks.

Skills

Point of Sale (POS) transaction processing Visual merchandising and product presentation Inventory management and cycle counting Clienteling and CRM data entry Cash handling and reconciliation Strong verbal communication and active listening Basic Microsoft Excel or equivalent for simple reporting

Experience

Entry‑level role: candidates with 0–2 years of retail or customer‑facing experience are appropriate; prior luxury or leather goods experience is advantageous but not required.

Education

High school diploma or equivalent; vocational retail training or certifications desirable.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

The workplace emphasizes craftsmanship, client obsession and polished presentation consistent with a luxury brand. As part of Tapestry, employees benefit from cross‑brand learning opportunities, collaborative store teams and a focus on professional development within retail and operations.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.