Coach Retail Assistant Manager

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Seniority Supervisor
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Coach in New York, NY is hiring an Assistant Store Manager to support store operations, lead the sales team and deliver exceptional client service.

Overview

Coach is a globally recognised American luxury accessories and lifestyle brand and part of the Tapestry group. Renowned for leather craftsmanship and contemporary design, Coach operates flagship boutiques and wholesale channels worldwide and emphasizes elevated client service, visual merchandising excellence and talent development within a fast-paced retail environment.

Role & Responsibilities

  • Support the Store Manager in delivering sales targets and store KPIs through daily operational oversight and tactical execution.
  • Lead, motivate and coach the sales team to achieve exceptional clienteling, conversion and average transaction value.
  • Maintain brand standards for visual merchandising, presentation and in-store customer experience.
  • Manage opening/closing procedures, cash handling, reconciliation and POS operations with rigorous compliance to company policies.
  • Oversee inventory control, stock replenishment, receiving and loss-prevention practices.
  • Prepare and submit daily/weekly reporting; analyse sales trends and translate insights into actionable store-level initiatives.
  • Assist in recruitment, onboarding and performance management; create schedules and ensure adequate frontline coverage.
  • Act as store lead in the manager’s absence, resolving client escalations and representing the brand with discretion and professionalism.

Qualifications

  • Proven supervisory experience in luxury or premium retail (typically 2+ years preferred).
  • Demonstrated ability to coach teams to meet or exceed sales targets and KPIs.
  • Strong commercial acumen and experience with inventory and cash-control processes.
  • Excellent interpersonal and client relationship-building skills, with a service-first orientation.
  • Availability to work retail hours including weekends, evenings and seasonal peaks.

Skills

Team leadership and coaching Clienteling and CRM-driven selling Visual merchandising and brand presentation Inventory management and stock control Cash handling and POS operations KPI analysis and sales reporting Loss prevention and compliance Talent recruitment and scheduling

Experience

Typically requires at least 2 years of progressive retail experience with supervisory responsibility, preferably within a luxury or premium fashion/accessories brand. Proven record of delivering sales results and developing frontline talent is expected.

Education

High school diploma or equivalent required; tertiary education in business, retail management or a related discipline is preferred but not mandatory.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a collaborative, client-centric retail culture that values craftsmanship, creativity and high-touch service. The brand invests in talent development and rewards commercial performance while maintaining rigorous standards for store presentation and guest experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.