Coach Point-of-Sale Specialist
Coach — Cashier III in New York, NY. Retail cashier role delivering luxury client service, POS operation and cash reconciliation for Coach store.
Overview
Coach is an American luxury house recognized for its leather goods and accessories. As part of the Tapestry group, the brand combines artisanal craftsmanship with contemporary design and operates a global retail network that emphasizes elevated client experiences and brand stewardship.
Role & Responsibilities
- Operate the point-of-sale system accurately to process sales, returns, exchanges and payments while maintaining an exceptional luxury service standard.
- Manage cash drawer reconciliation, prepare deposits and document daily sales activity with meticulous attention to accuracy and audit trail.
- Deliver personalised clienteling and concierge service at the register, ensuring seamless transitions between selling and transaction functions.
- Support the sales floor by assisting clients, responding to product inquiries, and escalating service opportunities to sales advisors.
- Maintain visual merchandising and store presentation standards at the checkout area to reflect brand aesthetics.
- Adhere to loss prevention policies, including verification of tender, receipt protocols and identification checks for returns.
- Collaborate with store management on workflow, peak-period coverage and implementation of promotional events or campaigns.
- Train and mentor junior cashiers on POS procedures, cash-handling best practices and client service nuances.
Qualifications
- Minimum of 2 years' experience in retail cashiering or cash handling; luxury or premium retail experience preferred.
- Demonstrable numerical accuracy and experience reconciling cash drawers and daily sales reports.
- Proven track record of delivering high-touch client service in a retail environment.
- Availability to work retail hours including weekends, evenings and peak holiday periods.
- Right to work in the United States.
Skills
Experience
Typically requires at least 2 years of retail cashier or sales floor experience, with preference for candidates who have worked in luxury or premium-brand retail environments and who can demonstrate exacting cash-handling and service standards.
Education
High school diploma or equivalent; vocational training or coursework in retail, hospitality or customer service is advantageous.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach cultivates a client-centric, creative retail culture rooted in craftsmanship and contemporary luxury. As part of Tapestry, the workplace balances commercial discipline with opportunities to engage in brand storytelling and elevated customer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.