Coach Personal Stylist

Overview

Coach is a global American luxury leather-goods and lifestyle brand known for handbags, accessories and ready-to-wear. The maison is part of the Tapestry portfolio and combines New York heritage with contemporary design and a global retail footprint under the creative direction of Stuart Vevers.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized luxury service in accordance with Coach style and service standards.
• Develop lasting client relationships through bespoke styling, product expertise and proactive follow-up to drive repeat purchases and brand loyalty.
• Drive sales performance through cross-selling, upselling and meeting individual and store KPIs; develop and execute personal sales plans.
• Sell through omni-channel tools: mobile POS, clienteling platforms and social selling (including short-form video) to capture client data and convert leads.
• Support daily store operations including cash wrap, transaction processing (purchases, returns, exchanges, online order pickups), inventory receiving and replenishment.
• Maintain visual merchandising standards and ensure sales floor and stockroom are clean, organized and properly stocked; adhere to asset protection and POS procedures.
• Source new customers, manage multiple customers on the floor, and adapt selling techniques to peak business needs and traffic patterns.
• Participate in brand initiatives, trainings and inclusion activities; accept feedback and adapt behaviours while fostering a collaborative team environment.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven experience using POS systems and basic computer devices (iPad/laptop); comfortable with mobile POS and walkie‑talkie communications.
• Strong English language proficiency required.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Physical ability to lift at least 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel and manoeuvre in a salesfloor and stockroom environment.
• Preferred: social media savvy, experience with live‑stream shopping or video demos, and demonstrated clienteling and data acquisition skills.

Skills

Experience

At least 1 year of retail or sales experience; prior luxury retail experience strongly preferred. Demonstrated success meeting sales targets and using POS/clienteling tools in a fast-paced environment.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a fast‑paced, customer‑centric retail culture that emphasizes creativity, inclusivity and development. As part of the Tapestry family, the brand prioritizes diversity, training and collaborative team performance across its global stores.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.