Coach Personal Shopping Associate

Location
Seniority Entry-Level
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Coach Sales Associate in New York, NY — Coach seeks a Sales Associate to deliver luxury client service and drive boutique sales.

Overview

Coach is an American luxury fashion house renowned for premium leather goods and contemporary accessories. As part of the Tapestry group, Coach operates a global retail network and emphasizes craftsmanship, modern design and elevated client experiences across its boutiques and wholesale channels.

Role & Responsibilities

  • Deliver exemplary, personalized client service, building long-term relationships and driving repeat business through proactive clienteling.
  • Achieve and exceed individual and store sales targets through consultative selling and product expertise.
  • Maintain boutique standards: visual merchandising, window displays, product presentation and housekeeping to brand guidelines.
  • Operate point-of-sale systems, process transactions accurately and manage returns/exchanges in accordance with company policy.
  • Support inventory processes including stock replenishment, receiving, cycle counts and loss-prevention controls.
  • Participate in store events, private appointments and product launches to enhance brand presence and client engagement.
  • Collaborate with store leadership to share market feedback, client insights and opportunities to improve assortment and service.

Qualifications

  • Proven aptitude for client-facing retail roles; experience in luxury or premium fashion retail strongly preferred.
  • Demonstrable sales acumen with the ability to meet and exceed targets under a KPI-driven environment.
  • Excellent interpersonal and communication skills; polished presentation appropriate for a luxury boutique.
  • Flexible availability, including evenings, weekends and holiday periods.
  • High school diploma or equivalent; vocational training or degree in retail, fashion or related field is a plus.

Skills

Clienteling Point-of-sale (POS) operations Cash handling and transaction accuracy Visual merchandising Inventory control and stock replenishment Customer relationship management (CRM) familiarity Loss-prevention awareness Event and appointment support

Experience

Typically 1+ years of retail sales experience; prior experience in luxury, premium or boutique environments is preferred and will be considered an advantage.

Education

High school diploma or equivalent; vocational qualification or degree in fashion, retail management or related discipline preferred.

Workplace

The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.

Culture

Coach promotes a client-centric, team-oriented retail culture that prizes craftsmanship, contemporary design and a polished customer experience. As part of the Tapestry family, the brand emphasizes professional development within a fast-paced, high-standards luxury retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.