Coach Personal Shopping Assistant
- Seniority
- Entry-Level
- Posted
- Apr 1, 2026
About Coach
Coach, a leading American luxury fashion house and part of Tapestry, is renowned for its leather goods, handbags and accessories. As an employer, Coach emphasizes product craftsmanship, elevated client service and retail career progression within a global luxury portfolio.
Coach is hiring a Sales Associate in New York, NY — client-facing luxury retail role focused on sales, clienteling and brand experience.
Role & Responsibilities
- Deliver exemplary, client-focused service to cultivate long-term relationships and repeat business.
- Achieve and exceed individual and store sales targets through consultative selling and effective clienteling.
- Maintain authoritative product knowledge across leather goods, accessories and seasonal collections.
- Execute visual merchandising and store standards to reflect brand guidelines and enhance the customer experience.
- Process sales transactions accurately using the point-of-sale system and manage returns/exchanges according to policy.
- Support inventory control, stock replenishment and loss-prevention procedures.
- Participate in in-store events, private client appointments and promotional activities as required.
Qualifications
- Proven customer service orientation with persuasive interpersonal and communication skills.
- Demonstrable ability to meet sales targets and work to KPI-driven retail objectives.
- Comfortable handling cash and operating POS systems with attention to accuracy.
- Flexible availability including evenings, weekends and peak retail periods.
- Professional presentation and affinity for luxury fashion and accessories.
Skills
Experience
Previous retail sales experience is preferred, ideally 1+ year within luxury, premium or fashion retail environments; experience building client relationships and closing consultative sales is highly valued.
Education
High school diploma or equivalent; vocational or further study in retail, fashion or customer service is a plus.
Workplace
The role is situated in New York, New York, USA.
Culture
Coach cultivates a collaborative, client-centric retail culture that emphasizes craftsmanship, design and authentic customer relationships. The brand offers a fast-paced, performance-driven environment with opportunities for professional development across retail and corporate functions within the Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Retail Sales Consultant», «Client Relations Associate», «Store Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.