Coach Personal Shopping Assistant

Location
Seniority Entry-Level
Posted ✦ Today
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Coach is hiring a Sales Associate in New York, NY — client-facing luxury retail role focused on sales, clienteling and brand experience.

Overview

Coach, a leading American luxury fashion house and part of Tapestry, is renowned for its leather goods, handbags and accessories. As an employer, Coach emphasizes product craftsmanship, elevated client service and retail career progression within a global luxury portfolio.

Role & Responsibilities

  • Deliver exemplary, client-focused service to cultivate long-term relationships and repeat business.
  • Achieve and exceed individual and store sales targets through consultative selling and effective clienteling.
  • Maintain authoritative product knowledge across leather goods, accessories and seasonal collections.
  • Execute visual merchandising and store standards to reflect brand guidelines and enhance the customer experience.
  • Process sales transactions accurately using the point-of-sale system and manage returns/exchanges according to policy.
  • Support inventory control, stock replenishment and loss-prevention procedures.
  • Participate in in-store events, private client appointments and promotional activities as required.

Qualifications

  • Proven customer service orientation with persuasive interpersonal and communication skills.
  • Demonstrable ability to meet sales targets and work to KPI-driven retail objectives.
  • Comfortable handling cash and operating POS systems with attention to accuracy.
  • Flexible availability including evenings, weekends and peak retail periods.
  • Professional presentation and affinity for luxury fashion and accessories.

Skills

Clienteling Visual merchandising Cash handling Point-of-sale (POS) systems Client relationship management Retail loss-prevention practices

Experience

Previous retail sales experience is preferred, ideally 1+ year within luxury, premium or fashion retail environments; experience building client relationships and closing consultative sales is highly valued.

Education

High school diploma or equivalent; vocational or further study in retail, fashion or customer service is a plus.

Workplace

The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.

Culture

Coach cultivates a collaborative, client-centric retail culture that emphasizes craftsmanship, design and authentic customer relationships. The brand offers a fast-paced, performance-driven environment with opportunities for professional development across retail and corporate functions within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.