- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is a design-led American luxury house renowned for leather goods, handbags and accessories. As part of Tapestry, the company operates globally alongside sister brands and emphasises craftsmanship, contemporary design and elevated retail experiences. Coach's retail organisation focuses on refined client service, product storytelling and omnichannel operations.
Coach seeks a Sales Associate to serve as a front-line brand ambassador in its Zhongli retail location. The role encompasses personalized customer service, omni-channel selling, and collaborative store operations, combining luxury retail expertise with digital engagement across social and mobile platforms. The successful candidate will drive sales through relationship-building, product expertise, and operational excellence while maintaining Coach's elevated service standards.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
- Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures
- Process transactions efficiently including purchases, returns, exchanges, and online pickups
- Support inventory cycles: receive shipments, stock shelves, and manage product movement
- Assist teammates across functional areas as required
- Foster a collaborative, trust-based environment and encourage team performance
- Participate in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor
Qualifications
- 1+ years of sales experience (luxury retail preferred) with knowledge of fashion trends and competitors
- Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, and ability to read price and release sheets
- Ability to work at a fast pace, lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel, and navigate sales floor and stockroom environments
- Strong English proficiency
- Luxury retail background, social media savvy, experience with live-stream shopping or video demonstrations, and clienteling and data acquisition skills (preferred)
Skills
Experience
1+ years of sales experience; luxury retail background strongly preferred. A combination of education and experience will be considered.
Education
Not specified; formal education requirements are not stated. A combination of education and sales experience will be considered.
Workplace
The successful candidate will be located in Zhongli, Taoyuan, Taiwan, with easy access to Taipei.
Explore jobs in Taiwan.
Culture
Coach cultivates a design-driven, collaborative retail culture that values craftsmanship, storytelling and exceptional client service. As part of the Tapestry group, employees engage in a fast-paced, brand-centric environment with a strong emphasis on customer experience and professional development across global retail operations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Associate», «Style Advisor», «Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.