Coach Personal Shopping Advisor

Location
Seniority Entry-Level
Posted ✦ Today
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Coach in New York is hiring a Sales Associate to deliver luxury client service and drive retail sales at its flagship store.

Overview

Coach is a design-led American luxury house renowned for leather goods, handbags and accessories. As part of Tapestry, the company operates globally alongside sister brands and emphasises craftsmanship, contemporary design and elevated retail experiences. Coach's retail organisation focuses on refined client service, product storytelling and omnichannel operations.

Role & Responsibilities

  • Deliver elevated, personalised client service and cultivate long-term relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets through consultative selling and effective merchandising.
  • Operate point-of-sale (POS) systems accurately; process sales, exchanges and returns in accordance with company policies.
  • Maintain visual merchandising standards and ensure the sales floor reflects brand presentation and product storytelling.
  • Support inventory management activities including receiving, stock counts and loss-prevention protocols.
  • Contribute to omnichannel fulfilment (e.g., ship-from-store, buy-online-pickup-in-store) and participate in store events and product launches.
  • Provide product knowledge across leather goods, accessories and ready-to-wear; communicate features, provenance and care instructions to clients.
  • Collaborate with store leadership to share client insights, update CRM records and identify sales opportunities.

Qualifications

  • Proven retail sales experience, preferably in luxury fashion or premium accessories.
  • Demonstrable track record of meeting sales targets and executing clienteling strategies.
  • Excellent interpersonal and communication skills with a polished, customer-focused manner.
  • Flexibility to work retail hours including weekends, evenings and holiday periods.
  • Legal right to work in the hiring country.

Skills

Clienteling and CRM updates Point-of-sale (POS) systems and cash handling Visual merchandising and product presentation Inventory control and loss-prevention practices Omnichannel retail operations (BOPIS, ship-from-store) Upselling and consultative selling techniques

Experience

Typically 1+ years of hands-on retail sales experience; prior experience within the luxury or premium fashion sector is strongly preferred and experience meeting measurable sales KPIs is expected.

Education

High school diploma or equivalent; vocational training or post-secondary study in fashion, retail or business is advantageous.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach cultivates a design-driven, collaborative retail culture that values craftsmanship, storytelling and exceptional client service. As part of the Tapestry group, employees engage in a fast-paced, brand-centric environment with a strong emphasis on customer experience and professional development across global retail operations.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.