Coach Personal Shopper
- Seniority
- Entry-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a globally recognised American luxury accessories and lifestyle brand known for modern craftsmanship and accessible luxury. As part of the Tapestry group, Coach operates a network of boutiques and wholesale partners worldwide and places emphasis on client experience, product excellence and retail innovation.
Coach seeks a Sales Associate in New York, NY: boutique retail role delivering personalised luxury service and achieving sales targets.
Role & Responsibilities
- Deliver exceptional, personalised client service and develop long-term relationships through proactive clienteling and follow-up.
- Achieve and exceed individual and store sales targets while maximising average transaction value and conversion.
- Maintain boutique standards of visual merchandising, window displays and product presentation according to brand guidelines.
- Operate point-of-sale systems, process transactions, and handle cash and card payments accurately.
- Manage stockroom operations including replenishment, inventory counts, receiving and returns.
- Support store operational duties: opening/closing procedures, daily sales reporting and loss-prevention measures.
- Communicate product knowledge and brand heritage to clients, advising on fit, materials and care.
- Participate in client events, trunk shows and promotional activities to drive acquisition and retention.
Qualifications
- Previous retail or luxury sales experience preferred (1–2 years recommended).
- Professional appearance and strong customer-service orientation appropriate for a luxury boutique.
- Flexible availability including evenings, weekends and peak retail periods.
- Right to work in the hiring country and ability to meet physical demands of a retail environment.
Skills
Experience
Preferably 1–2 years of retail sales experience, ideally within a luxury or premium fashion environment, with demonstrated success meeting sales targets and delivering personalised client service.
Education
High school diploma or equivalent; vocational training or certifications in retail, fashion or customer service is advantageous.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a client-first, collaborative retail culture that emphasises craftsmanship and modern American luxury. Employees are encouraged to develop product expertise and clienteling skills in an inclusive, fast-paced boutique environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Sales Advisor», «Client Advisor», «Retail Sales Associate», «Boutique Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.