Coach Personal Shopper
Coach seeks a Sales Associate in New York, NY: boutique retail role delivering personalised luxury service and achieving sales targets.
Overview
Coach is a globally recognised American luxury accessories and lifestyle brand known for modern craftsmanship and accessible luxury. As part of the Tapestry group, Coach operates a network of boutiques and wholesale partners worldwide and places emphasis on client experience, product excellence and retail innovation.
Role & Responsibilities
- Deliver exceptional, personalised client service and develop long-term relationships through proactive clienteling and follow-up.
- Achieve and exceed individual and store sales targets while maximising average transaction value and conversion.
- Maintain boutique standards of visual merchandising, window displays and product presentation according to brand guidelines.
- Operate point-of-sale systems, process transactions, and handle cash and card payments accurately.
- Manage stockroom operations including replenishment, inventory counts, receiving and returns.
- Support store operational duties: opening/closing procedures, daily sales reporting and loss-prevention measures.
- Communicate product knowledge and brand heritage to clients, advising on fit, materials and care.
- Participate in client events, trunk shows and promotional activities to drive acquisition and retention.
Qualifications
- Previous retail or luxury sales experience preferred (1–2 years recommended).
- Professional appearance and strong customer-service orientation appropriate for a luxury boutique.
- Flexible availability including evenings, weekends and peak retail periods.
- Right to work in the hiring country and ability to meet physical demands of a retail environment.
Skills
Experience
Preferably 1–2 years of retail sales experience, ideally within a luxury or premium fashion environment, with demonstrated success meeting sales targets and delivering personalised client service.
Education
High school diploma or equivalent; vocational training or certifications in retail, fashion or customer service is advantageous.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach cultivates a client-first, collaborative retail culture that emphasises craftsmanship and modern American luxury. Employees are encouraged to develop product expertise and clienteling skills in an inclusive, fast-paced boutique environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.