Coach Personal Sales Specialist
Coach — Sales Associate (New York). Deliver luxury client service and drive sales for Coach's flagship retail experience.
Overview
Coach is a global luxury accessories and lifestyle brand known for its American design heritage and craftsmanship in leather goods. The brand operates within the Tapestry group and maintains a network of flagship stores and wholesale partners worldwide, emphasising elevated client service, product quality, and a modern approach to heritage design.
Role & Responsibilities
- Deliver personalised, high-touch client service to cultivate long-term relationships and drive repeat business.
- Achieve individual and store sales targets through consultative selling, upselling and cross-selling.
- Maintain deep product knowledge across leather goods, accessories and seasonal collections to provide informed recommendations.
- Execute visual merchandising standards and maintain boutique presentation to brand guidelines.
- Operate point-of-sale systems, process transactions, handle returns/exchanges and ensure accurate cash handling.
- Support inventory control activities including stock replenishment, receiving and cycle counts.
- Follow up on client enquiries and appointment bookings via telephone, email and CRM to expand the client database.
- Contribute to a collaborative store environment, participating in opening/closing routines and ad hoc operational tasks.
Qualifications
- Demonstrated customer service and sales aptitude, preferably in luxury, premium fashion or accessories.
- Excellent interpersonal and communication skills with a client-focused demeanour.
- Impeccable personal presentation and professional grooming consistent with luxury retail standards.
- Ability to work a flexible schedule including weekends, evenings and peak retail periods.
- Legal authorization to work in the country of employment.
Skills
Experience
Previous retail or sales experience is required; experience within luxury or premium fashion brands is strongly preferred.
Education
High school diploma or equivalent; vocational training in retail, fashion or customer service is desirable.
Workplace
The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.
Culture
Coach fosters a fast-paced, client-centric retail culture rooted in craftsmanship and contemporary design. As part of the Tapestry family, the brand emphasises teamwork, professional development and delivering a refined in-store experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.