Coach Personal Sales Consultant

Location
Seniority Entry-Level
Posted ✦ Today
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Coach seeks a Sales Associate in New York, NY — luxury retail role focused on client service, product expertise and sales performance.

Overview

Coach is an American luxury fashion house known for leather goods and contemporary accessories. The brand operates globally and is part of Tapestry, a leading house of modern luxury brands. Coach is recognized for craftsmanship, accessible-luxury positioning and a robust retail footprint in premium shopping districts.

Role & Responsibilities

  • Deliver a premium, personalized client experience through proactive outreach, bespoke service and expert product presentation.
  • Achieve and exceed individual and store sales targets through consultative selling and closing techniques.
  • Develop and maintain client relationships via clienteling activities, follow-ups and CRM record accuracy.
  • Maintain visual merchandising standards and ensure the sales floor and stockroom reflect brand guidelines.
  • Operate POS systems, process transactions, returns and exchanges accurately and securely.
  • Support inventory control, stock replenishment, markdowns and participate in stock counts.
  • Adhere to loss-prevention procedures and company policies regarding cash-handling and security.
  • Contribute to store operations including opening/closing duties, team briefings and retail events.

Qualifications

  • Proven retail sales experience, preferably in luxury or premium fashion (typically 1+ years).
  • Demonstrable track record of meeting or exceeding sales targets and KPIs.
  • Excellent interpersonal and communication skills with a client-focused mindset.
  • Availability to work flexible hours including evenings, weekends and peak retail periods.
  • Legal authorization to work in the hiring country and ability to perform physical requirements of the role.

Skills

Clienteling Visual merchandising Consultative selling and closing Point-of-sale (POS) operation Inventory management and stock replenishment Customer relationship management (CRM) familiarity

Experience

Typically 1+ years of hands-on retail sales experience with demonstrated success in building client relationships and achieving sales targets; prior experience within luxury or premium brands is preferred.

Education

High school diploma or equivalent; vocational training in retail, merchandising or sales is advantageous.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach fosters a collaborative, client-centric retail culture that values craftsmanship and accessible luxury. The environment is fast-paced and team oriented, with a strong emphasis on development, brand knowledge and delivering consistently elevated customer service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.