Coach Personal Client Advisor

Location
Seniority Entry-Level
Posted ✦ Today
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Coach Sales Associate in New York, NY — join Coach's boutique to deliver luxury client service and drive sales in a flagship retail environment.

Overview

Coach is a global luxury accessories and lifestyle brand known for modern American design and craftsmanship. The brand is part of Tapestry, Inc., a leading house of modern luxury that also includes other heritage labels. As an employer, Coach emphasises customer-centric retail excellence, product knowledge, and internal development pathways for retail professionals.

Role & Responsibilities

  • Deliver personalised, high-quality service to each client through active clienteling, product storytelling, and relationship building to drive sales and repeat business.
  • Achieve and exceed individual and store sales targets through consultative selling, upselling, and cross-selling across product categories.
  • Maintain exceptional visual merchandising standards, ensuring windows, displays and boutique presentation reflect brand guidelines.
  • Operate point-of-sale (POS) systems, process transactions accurately, and manage cash handling and reconciliation procedures.
  • Support stockroom operations including receiving, inventory control, replenishment and loss-prevention protocols.
  • Participate in store-level promotional activities, product launches and private client events to elevate brand experience.
  • Collaborate with store leadership on client lists, follow-ups, and appointment scheduling to optimise client coverage.
  • Adhere to brand policies, compliance requirements and health & safety standards while providing a welcoming boutique environment.

Qualifications

  • Minimum high school diploma or equivalent; vocational training in retail, fashion or luxury goods preferred.
  • At least 1 year of retail sales experience; prior experience in luxury or premium-brand retail strongly preferred.
  • Demonstrable track record of achieving sales targets and delivering outstanding client service.
  • Ability to work retail hours including evenings, weekends and holidays as required by store operations.
  • Right to work in the country of employment.

Skills

Clienteling and relationship management Consultative selling and upselling Visual merchandising and store presentation Point-of-sale (POS) operation and cash handling Inventory control and stockroom procedures Excellent verbal communication and interpersonal skills Attention to detail and adherence to brand standards Ability to work collaboratively in a team-oriented retail environment

Experience

Preferably 1+ year of front-line retail experience, with a strong preference for candidates who have worked within luxury or premium fashion brands and demonstrated consistent sales performance.

Education

High school diploma or equivalent; vocational or post-secondary training in retail, fashion, or related fields is advantageous.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach prioritises a client-first retail culture that blends modern American design with heritage craftsmanship. The workplace is collaborative and development-focused, offering retail training and progression opportunities within the broader Tapestry group while maintaining high standards of service and presentation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.