Coach Payments Specialist

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York is hiring a Cashier III to manage POS transactions and deliver exceptional luxury client service in store.

Overview

Coach is an American luxury fashion house renowned for premium leather goods and accessories. As part of Tapestry, Inc., Coach blends modern craftsmanship with accessible luxury, operating an international retail network and offering structured retail career paths and development within a global luxury portfolio.

Role & Responsibilities

  • Operate the point-of-sale system accurately and efficiently, handling cash, card and contactless transactions in accordance with company procedures.
  • Maintain and reconcile the cash drawer, prepare deposits and ensure adherence to cash-handling and loss-prevention policies.
  • Deliver a superior luxury client experience through attentive service, product knowledge and proactive clienteling to support sales targets.
  • Process returns, exchanges and special requests while following store and brand policies for refunds and receipts.
  • Support visual merchandising standards, maintain sales floor presentation and assist with stock replenishment and inventory counts.
  • Contribute to store opening and closing procedures, including till balancing and end-of-day reporting, and escalate discrepancies to management.

Qualifications

  • Minimum high school diploma or equivalent; additional retail or customer-service training is advantageous.
  • Proven experience in cash handling and transaction reconciliation; prior retail POS experience required.
  • Strong numeracy, attention to detail and proven reliability in adhering to procedures and controls.
  • Excellent interpersonal skills with a polished, client-facing demeanour appropriate for a luxury retail environment.
  • Availability to work flexible retail hours, including evenings, weekends and peak holiday periods.

Skills

Point-of-sale (POS) systems Cash handling Payment processing (credit/debit, contactless) Clienteling and customer relationship management Visual merchandising basics Loss prevention awareness Numeracy and reconciliation Effective verbal communication

Experience

At least 2 years of hands-on cashier or customer-facing retail experience, preferably within premium or luxury retail environments, demonstrating accuracy in transactions and a track record of exceptional client service.

Education

High school diploma or equivalent.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach emphasises thoughtful design, craftsmanship and approachable luxury, fostering an environment where frontline employees are ambassadors of the brand. As part of Tapestry, the workplace culture values professional development, collaborative retail teamwork and a customer-centric approach to building long-term client relationships.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.